It's easy to mark a family account as "hidden" or change them to be visible again. Although you may hide a family for any reason most often it is because they no longer have any children enrolled and they have a zero balance on their account.


To mark a family as "hidden" (or to un-hide them):

1. Look Up the Family and click Edit Account on the Account Toolbar (looks like a file folder).



Note: If you can't look up the family because they are already hidden use the Select Filter to view "All Accounts" first.

2. At the Account Information screen you'll see a check box labeled "Hide Account" (top right).)
    
   1. To hide the account, check the box and the lightbulb next to it will be grayed out.
   2. To unhide the account, remove the check mark and the lightbulb will turn on. 

   

tags: faq022, hide account, hidden account, visible account, active, deactive, inactive, show account, un-hide account