Getting There

Look Up the family and click the Tuition Express icon on the account toolbar.

Set Up an Account (Family) for Recurring Payments

1. If you will automatically collect recurring payments from this family select Checking, Savings, or Credit Card and enter the Payer Information.

   

   1. Checking Account: Enter the routing and account numbers from the bottom of a check. Do not use a deposit slip. The routing number (9 digits) usually appears in the lower left and cannot begin with the number 5. The account number can be any number of digits and is typically in the middle. The check number, which is not used, is generally in the lower right.

   Also enter the name and phone number of the primary person on this bank account along with the name of the bank or credit union.

   See: Common Mistakes with Checking Accounts

   2. Savings Account: This is similar to a checking account, but since there probably will not be a check to look at, the account and routing numbers would need to be obtained from the parent (the account holder). Account information can be found on a pre-printed withdrawal slip or the savings passbook. Do not use a deposit slip.
   3. Credit Card: The Credit Card option will only be available if the center has been approved for credit card transactions. The types of cards your center accepts will be displayed. Enter the requested information including their name as it appears on the card, the phone number of the card holder, the billing address for the card, the credit card number and expiration date.

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   IMPORTANT! Do not select Website Registration for automatic recurring payments. This is used only when you allow the family to make their own online payments by credit card AND the family does not want to share their card number with you. See Enable Online Payments before selecting this option.

   

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2. Enter the Maximum Amount that may be transferred from this family’s account for a single transaction. This should be higher than the normal weekly or monthly amount to account for other fees they may be charged, like late pick ups, extra days, supply fees, etc. For weekly fees you may want to double the amount and add 50.

   Example: Family pays 200/week, multiply by 2 and add $50. Maximum = 450

3. Enter the Start Date on which transactions may begin. Typically today’s date.

Hint: Change the Start Date if you've made arrangements with the family not to begin collecting funds with Tuition Express until a particular date.

4. In the lower left uncheck Disable batch processing. At the same time it’s best to place a check in Disable online processing (recommended). That way there can be no confusion over who controls payments. With batch payments you (the child care provider) control when a payment is made.



5. Enter any Comments regarding this family’s account. The comment is for your purposes only. It is not used in the transaction process. At this point the approval status for the family will say New Record – Not Transmitted (upper part of screen).



6. Click Save & Exit. The information is automatically sent to Tuition Express for approval. If you return to the family's Tuition Express screen it should now say Pending Approval. The approval process takes 1-2 business days for credit cards and 4-5 business days for bank accounts.

Online Payments

You may choose to allow parents to pay online at their own discretion. Usually you would do this instead of setting up automatic recurring payments. See: Enable Online Payments





tags: set up family for tuition express, setup family for tuitionexpress, recurring payments, ACH payments, electronic payments, batch payments