The very first time you log on to Procare your username is "admin" (no quotes) and your password is also "admin", then you'll be prompted to select a new password (known only to you) and choose your Security Questions.  See article: Passwords

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When you first log on to Procare your User Name and Password are the same. If your User Name were abc123 your password would initially be abc123. The first time you log in you will be prompted to select a new password known only to you.

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If you have access to the Procare Users screen, you may type over the username to change it; otherwise, contact your supervisor.

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Yes. As long as you know your current password, you may change it. From the Procare Home screen click Configuration > User > Change Password.

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Yes. You will be prompted to change your password every 90 days. This is one of many Payment Card Industry (PCI) requirements established to ensure the security of credit card information and transactions. Procare is proud to be PCI / DSS Certified for payment processing through Tuition Express. This requirement applies to all Procare Users regardless of whether you use Tuition Express.

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Yes. As long as you know your current password, you may change your Security Questions and answers. From the Procare Home screen click Configuration > User > Security Questions.

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Click the Forgot Password link (which appears if your log in attempt fails) and answer your Security Questions or have your Supervisor Reset your password. Once reset, your password will be the same as your username.

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If you are a System Supervisor, and forget your own password and the answers to your Security Questions, you may have another person who is also a System Supervisor reset it for you following the Supervisor Reset Instructions. If you are the only person at the System Supervisor level you'll need to Call Technical Support for assistance.

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No. You can never look up or see anyone's password, including your own; however, you may Reset a Password.

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Yes. You may look up the username for anyone in a lower User Group than yourself. This could be helpful if someone forgot their username. For example, if you were in the user group "Director" or "Assistant Director", you could look up the user name for someone in a lower group, like "Teacher". This assumes the group to which you are assigned is allowed to access the Procare Users screen.

1. From the Procare Home screen click Configuration >  System > Procare Users.
2. Locate the name of the person. Click the heading Name to sort alphabetically by last name.

Note: Persons in the "System Supervisor"  user group (the highest level) can view all usernames.

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The Identifier is a 3 or 4 digit abbreviation used to track certain actions in Procare. The identifier shows things like who made an entry on a Ledger Card or changed a child's Time Card, etc. If you have access to the Procare Users screen, you may type over the identifier to change it; otherwise, contact your supervisor.

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