Important! Download and install the file below only at the direction of Procare Technical Support. This article applies to certain cases with Procare Data Hosting where it is necessary to connect through the Sonic Wall VPN.  ... read article

Created on 9/2/2010 4:46:38 PM

The Import feature is used to import data from a Procare 9.1 Conversion or from a previous installation of Procare v10. The latter would most often be used if you originally hosted data on your own computer / server and were now importing that information for use with the Procare Data Hosting service. It might also be used if you originally had several independent locations with their own installed databases and were now moving to a single server to host all locations on your own Virtual Private Network (VPN).  ... read article

Created on 8/30/2010 11:03:17 AM

Your email account includes 250 SMTP relays per mailbox, per day. Each address listed in the CC and BCC fields count against your daily limit. One relay consists of an email message sent to one address using the SMTP service. Therefore, you can send up to 250 messages per day, per mailbox. Your SMTP relay limit resets once each day, approximately every 24 hours.

Created on 8/25/2010 9:25:33 AM

SMTP Relay lets you send email messages through your email account using your existing email service. For example, you can continue to use Microsoft Outlook to compose, receive, and send email messages, but the actual email messages are processed through our SMTP relaying services. This lets you bypass ISP restrictions on your outbound email messages and allows you to use your professional looking "sales@coolexample.com" email address rather than a general “sales@ispname” address.

Created on 8/25/2010 9:22:51 AM

An SSL (Secure Sockets Layer) certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using SSL technology. Encryption is the process of scrambling data into an undecipherable format that can only be returned to a readable format with the proper decryption key.

Created on 8/6/2010 1:10:32 PM

This article explains how to record vacation time earned based on giving an employee a fixed number of hours once each year on their anniversary date. ... read article

Created on 8/5/2010 5:17:31 PM

Procare strives to provide the best possible technical support. Most of the time calls are answered live by our in-house technicians. Occasionally there are periods of time when call volume is so great that it is not possible to take live calls. During these times you'll be asked to leave a message on our voice mail system. ... read article

Created on 8/4/2010 2:35:10 PM

Select a description that will be used each time you receive a payment from an agency and a another for use when an amount owed is transferred from the agency to the family. ... read article

Created on 7/30/2010 9:58:57 AM

This article is for current Procare Data Hosting customers and explains how to download/install the new Cisco VPN client software used to connect to Procare. Please follow these steps at your earliest convenience. ... read article

Created on 7/22/2010 10:04:34 AM

This article explains the fields available for use with the Data Viewer feature. Some fields are obvious such as Last Name, First Name and Date of Birth, but others require more clarification like Account ID, Person Sort ID, Classroom ID, etc. ... read article

Created on 7/15/2010 10:08:53 AM