At Procare, we're more than just a software company - we're your trusted partner in running an amazing early education center. Our Customer Success Team is here to help you get the most out of Procare, so you can spend less time on paperwork and more time with the children who matter most. Our team will ensure you unlock the full potential of your Procare solution, optimize operational efficiency, and reduce administrative burden. We'll help you simplify everything from daily check-ins to billing, making your center run smoother than ever.
Need help with a technical issue or have a usage question? Our support team is just a phone call away at 800-338-3884, extension 4.
For assistance with your billing, such as invoice questions or payment method updates, you can reach our billing support team at 719-394-3531.
We're not just providing software - we're supporting the incredible work you do every day in caring for and educating young children. Let's work together to make your center the best it can be! Want to chat? Reach out to our friendly team at clientservices@procaresoftware.com.
Leadership Team
Cassie Hossfeld
Vice President, Customer Success & Retention
(720) 807-3104 • Email Me
Cassie joined the team in May 2021 and brings 28 years of experience supporting customers through software and technology. She loves partnering with early childhood education leaders and working alongside her team to help customers succeed. Outside of work, Cassie enjoys traveling, reading, walking, gardening, cooking, and spending time with her husband, two dogs, and her two children who attend the University of Kansas. A Colorado native, she loves being outdoors and is inspired by the meaningful work ECE professionals do for young learners and families every day.
Leanne Scope
Director of Customer Success
(720) 792-5127 • Email Me • Schedule a Meeting
Leanne joined the Procare team in early 2020, bringing with her an impressive 27-year tenure in the childcare industry. Originally from Michigan, she finds joy in the outdoors—whether camping, traveling, or exploring with her husband, their two children, and the family dog. As a "part-time empty nester" with both children currently away at college, she cherishes the frequent visits when they return home. Professionally, Leanne is most passionate about forging meaningful connections with her customers and helping their businesses flourish.
Chelsea Wilson
Director of Customer Success & Retention
(720) 802-2976 • Email Me • Schedule a Meeting
Based in Colorado, Chelsea embraces the mountain lifestyle by paddleboarding, fishing, or exploring the outdoors with her husband and German Shepherd, Zeus. A passionate music lover, she has a special affinity for bluegrass and live performances. Chelsea's career is defined by a people-first philosophy, which she developed while working in early childhood autism programs and creating youth initiatives at a country club. In her four years at Procare, she has advanced from Account Manager to establishing the Retention team, and now leads the scaled Customer Success organization. Chelsea is dedicated to fostering strong partnerships and delivering practical solutions for her customers' long-term success.
Sheena Ellis
Manager, Customer Success Manager
(720) 743-6518 • Email Me • Schedule a Meeting
Sheena joined Procare Solutions in August 2018, offering a unique blend of business acumen and early childhood expertise. With a Bachelor’s in Business Management and an Associate degree in Early Childhood Education, she provides a well-rounded perspective to her work. Beyond her professional life, Sheena is an active church member and an avid golfer. A devoted "baseball mom," she spends much of her spring and summer cheering from the stands. Sheena is a passionate advocate for Procare, deeply valuing the organization’s dedication to both exceptional service and a supportive employee culture.
Beth Carlin
Principal Customer Success Manager
(720) 419-0247 • Email Me
Born and raised in Pennsylvania, Beth joined Procare in early 2021 as part of the EZCare acquisition. She quickly transitioned into the Procare Support leadership team, advanced to Enterprise Support Manager, and eventually moved into the Principal Customer Success Management role. Before entering the childcare management software field, Beth earned her Master's degree in Elementary and Special Education. In the summer, she enjoys spending time in her garden. In the spring and fall, she fills her days with running and reading outdoors. During the winter, she indulges in video games and craft projects
David Harris
Principal Customer Success Manager
(720) 613-9795 • Email Me • Schedule a Meeting
David joined Procare in January 2026, bringing nearly 20 years of experience in software and technology, primarily in post-sales customer care roles, with some time as a product owner. Living just outside Atlanta, Georgia, David enjoys life with his wife, Katie, and their two sons, James and Matthew. When he’s not coaching his boys' baseball games, he’s on the golf course or tennis courts and never misses a chance to watch sports on TV. He also pastors a small church that meets in his home, reflecting his deep commitment to his faith.
Angela Kilgora
Senior Customer Success Manager
(720) 706-1750 • Email Me • Schedule a Meeting
Angela joined Procare in 2023, bringing a wealth of industry expertise from her successful career as a Child Care Director. Having used Procare's software daily in her previous role, she has a deep, firsthand understanding of how the platform streamlines child care operations and drives business growth. Angela is passionate about partnering with customers and offering practical, real-world guidance to help them maximize the value they get from Procare.
Mike Mercer
Senior Customer Success Manager
(720) 709-2638 • Email Me • Schedule a Meeting
A valued member of the Procare team since March 2020, Mike transitioned into the industry following a five-year tenure in education as both a teacher and a multi-sport coach. Outside of his professional life, he is a devoted family man who treasures time with his wife, Mallory, and their three children: Cole, Hayden, and baby Bailey. Mike is an avid outdoorsman who finds balance through hiking across Colorado’s scenic landscapes and enjoying rounds of golf.
Zaid Gleisberg
Customer Success Manager
(720) 664-9411 • Email Me • Schedule a Meeting
Zaid joined Procare in September 2023 as a Bilingual Customer Support Specialist. He later transitioned to the SchoolCare Works team before advancing to his current role as a Customer Success Manager. His varied experience within the company has given him a comprehensive understanding of client needs, enabling him to provide tailored solutions with measurable success. Born and raised in Laredo, TX, Zaid earned his degree in Psychology from Texas A&M International University, where he also met his wonderful wife, Brittany. Together, they share their home with three beloved fur babies: Maya, Catniss, and Hermione. Outside of work, Zaid is passionate about exploring new destinations, indulging in great food and immersing himself in music—whether playing it or discovering new tunes. He remains dedicated to delivering exceptional service to his clients while embracing life's adventures.
Courtney Masters
Customer Success Manager
(720) 804-0224 • Email Me • Schedule a Meeting
Courtney joined Procare in August 2021. She is a Colorado native and loves exploring the outdoors, crafting and spending time with her animals. Courtney comes to Procare with an ECE background and additional experience in the tech industry. She loves building lasting relationships with clients and providing additional knowledge on how to effectively run their business through technology.
Andrew Schreiber
Customer Success Manager
(720) 807-9339 • Email Me • Schedule a Meeting
A New Jersey native and lifelong New York Mets fan, Andrew relocated to Colorado and joined Procare in 2021. He is passionate about building strong client relationships and helping customers get the most value from the platform. Outside of work, Andrew enjoys spending time with his wife, Danielle, their daughter, Tabitha, and their cat, Tuna. His hobbies include watching baseball and football, traveling, and exploring new restaurants.
Kristy Sutton
Customer Success Manager
(720) 336-4884 • Email Me • Schedule a Meeting
Kristy's background is in education and she joined Procare Solutions after 17 years serving families and children in the child care industry. She is thrilled to be continuing her service on the backend and assisting child care providers with solutions to fit thier needs. She was born and raised in Cleveland and remains a true Browns fan! Kristy has three children who are very active in sports and she spends most of her time at the ballfield.
Ellen Moleski
Senior Customer Success Manager
(720) 741-6756 • Email Me • Schedule a Meeting
Ellen is a Minnesota native and long-suffering fan of Minnesota sports (she swears it builds character). A University of Wisconsin-Madison grad, she's lived all over the United States and now calls Denver home with her partner and two dogs. With extensive customer success experience in the disability and edtech sectors, Ellen joined Procare Solutions in May of 2025. Ellen loves global travel, skiing, hiking, trying new foods and cheering on her favorite sports teams.
Cameron Douglas
Associate Customer Success Manager
(720) 804-0138 • Email Me • Schedule a Meeting
Cameron (who also goes by Cam) is a Chicago native who joined Procare Solutions in May of 2025. Coming from the enterprise growth team at Adobe, Cameron's experience lies in customer success management with an emphasis on retention and value realization for complex multi-cloud/multi-solution customers focused on optimizing their digital strategy. Cameron lives in Denver with his wife and two kids. Outside of work, he enjoys spending time with family and friends, arriving at the gym at 6 a.m., helping with his kids sports teams and event planning when time permits. He can't shake his midwestern sense of humor, but it does rub off on his friends and colleagues.
Steve Froio
Associate Customer Success Manager
(970) 699-3339 • Email Me • Schedule a Meeting
Originally from California, Steve relocated to Colorado to pursue his education at CU Boulder, where he earned degrees in Humanities and Music, along with a minor in Business. He joined the Procare team in 2023 as a BDR, later advancing to the role of Implementation Coordinator before transitioning to Associate Customer Success Manager. Outside of work, Steve enjoys quality time with friends and family, attending concerts and hitting the slopes to snowboard.
Kristin Fuller
Associate Customer Success Manager
(720) 782-0187 • Email Me • Schedule a Meeting
Kristin Fuller brings several years of experience in early childhood education and software implementation to her role as an Associate Customer Success Manager at Procare Solutions. Before transitioning into account management, she spent over three years in Procare’s implementation department helping schools and child care centers successfully onboard and optimize their systems. With a background in teaching and a passion for helping customers feel confident in the tools they use, Kristin is dedicated to providing thoughtful, solutions-focused support that helps programs run smoothly and efficiently. Outside of work, Kristin enjoys spending quality time with her husband and animals, spending time in nature, unwinding with good food and creative projects.
Mary Hoover
Associate Customer Success Manager
(720) 794-5874 • Email Me • Schedule a Meeting
Mary, a proud Colorado native and United States Air Force veteran, brings a unique blend of discipline and a global perspective to her work. She joined Procare’s Customer Support team in 2021 and advanced to the role of Customer Success Manager in April 2024. Mary is deeply committed to fostering strong, long-lasting relationships with customers and is passionate about helping them achieve impactful results through Procare’s innovative solutions.
Erich Taylor
Associate Customer Success Manager
(720) 806-4149 • Email Me • Schedule a Meeting
A New Jersey native, Erich spent the last four years contributing to the success of Procare. Outside of work, his passions include organic gardening - a therapeutic escape - and hiking, where he indulges his adventurous spirit. Balancing corporate growth with a love for nature, Erich's journey is a blend of professional commitment and outdoor exploration.
Erin Thompson
Associate Customer Success Manager
(720) 477-4356 • Email Me • Schedule a Meeting
Erin was born and raised in Columbus, Ohio and has been serving in the child care industry for 12 years. She is excited to continue working in early childhood education, just in a different capacity. Erin enjoys running, whether it's for a good cause or just running around the neighborhood, and has two daughters who keep her busy and a husband who travels 80% of the year.
Ryan O’Donnell
Senior Customer Retention Consultant
(720) 410-6168 • Email Me • Schedule a Meeting
With a background in international business and growth, Ryan brings a global perspective to Procare Solutions. Raised in Germany in a U.S. military family, he has traveled to over 40 countries and is fluent in German. Ryan has built a distinguished career specializing in client retention and payment optimization. Before Procare, he worked at Worldpay and later at Merchant Advocate, where he saved clients over $10 million in processing fees. Joining Procare Solutions in August 2025, Ryan uses his expertise to help childcare providers streamline operations and improve efficiency. Outside of work, he enjoys traveling with his wife, Angie, and their dog, Indie. A certified ski instructor, Ryan is often found on the slopes or exploring new destinations.