---
title: "Daylight Savings Time - Cloud Connection Errors"
slug: "daylight-savings-time-cloud-connection-errors"
updated: 2025-03-07T19:42:39Z
published: 2025-03-07T19:42:39Z
canonical: "www.procaresupport.com/daylight-savings-time-cloud-connection-errors"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Daylight Savings Time - Cloud Connection Errors

Daylight Saving Time (DST) changes the clock twice a year, and may cause connection issues with Procare Desktop if the time on your computer does not update to the correct time. This happens because Procare Desktop's cloud licensing requires your computer’s time to match our server time for authentication.

You may receive the following error message after a Daylight Saving Time change.

![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image-1J03S7K6.png)

### Syncing Your Computer's Time

Follow the steps below to resync your Windows time.

#### Using the Settings app

1. Click the **Windows icon** and select **Settings**.
2. Select **Time & language**, then **Date & Time**.
3. Under Additional Settings, click **Sync now**.

**Important**: It may also be helpful to toggle the ‘Set time zone automatically’ and ‘Set time automatically’ buttons off and then on again.

#### Using the Control Panel

1. Open the **Control Panel**.
2. Right-click on the **clock**.
3. Select **Adjust date and time**.
4. Under Additional Settings, click **Sync now**.

#### Using the Command Prompt

1. Select **Start** and **search ‘cmd’**, then hit **Enter**.
2. Right-click **Command Prompt**.
3. Select **Run as administrator**.
4. Type ‘**w32tm /resync**’ and press **Enter**.

If connection issues persist, please contact our Support team at (800) 964-1729