---
title: "How to Fix an API Error"
slug: "how-to-fix-an-api-error"
updated: 2024-02-08T03:18:40Z
published: 2024-02-08T03:18:40Z
canonical: "www.procaresupport.com/how-to-fix-an-api-error"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Fix an API Error

Upon launching Procare Desktop, you may encounter the following API configuration error:

![Image showing directions in article](https://s3.amazonaws.com/cdn.procaresoftware.com/pdfs/Support+Site+Images/Desktop/General/How+to+Fix+an+API+Error_1214_1.png)

## Resolution

1. Click the **Windows** icon, then open your **computer settings**.  

![Image showing directions in article](https://s3.amazonaws.com/cdn.procaresoftware.com/pdfs/Support+Site+Images/Desktop/General/How+to+Fix+an+API+Error_1214_2.png)
2. Select **Time & Language**.  

![Image showing directions in article](https://s3.amazonaws.com/cdn.procaresoftware.com/pdfs/Support+Site+Images/Desktop/General/How+to+Fix+an+API+Error_1214_3.png)
3. Click the **Sync Now** button. Then locate the **Time Zone** field and confirm the correct time zone is selected (if time zone is incorrect, select the correct one).  

![Image showing directions in article](https://s3.amazonaws.com/cdn.procaresoftware.com/pdfs/Support+Site+Images/Desktop/General/How+to+Fix+an+API+Error_1214_4.png)
4. Close the settings windows and attempt to launch Procare Desktop.

If you are unable to resolve this issue, please [contact support](https://www.procaresupport.com/).