---
title: "Parent Payments Via the Child Care Mobile App"
slug: "parent-payments-via-the-child-care-mobile-app"
updated: 2026-07-09T17:13:37Z
published: 2026-07-15T01:30:01Z
canonical: "www.procaresupport.com/parent-payments-via-the-child-care-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Parent Payments Via the Child Care Mobile App

Allow parents/guardians to make payments via the child care mobile app.

Parents/Guardians can view their account balance and make payments via the child care mobile app or parent portal website.

- Account balances are synced directly from Procare Desktop. When a balance is updated (new charge, payment, etc.), the new balance will display in Procare Desktop and within the child care mobile app/parent portal almost instantaneously.
- Billing will continue to be managed via Procare Desktop. This includes modifications to charges, refunds, cancellations, etc.
- Parents/Guardians with multiple accounts with the same email address:
  - *Children at the same school* – On the Make Payment screen, the parent/guardian will use the drop-down to select which account to make a payment for.
  - *Children at different schools* – Parents/Guardians must use the Menu icon in the top left of the app, then select Switch Schools.

> [!WARNING]
> Note
> 
> If an online payment fails, an error message will display with the reason and an action to resolve the issue.
> 
> ![link icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/link.svg)
> 
> Learn more about [Common Error Messages and What They Mean](/procare-online/docs/payment-error-messages#common-error-messages-and-what-they-mean)

---

## Procare's Child Care Mobile app vs. MyProcare

At this time, MyProcare will not be linked to the web portal or the child care mobile app. Parents/Guardians will utilize MyProcare for parent/guardian statements and registration.

---

## Identifying Payments Made via Child Care Mobile App and/or Parent Web Portal

If a payment was made via the child care mobile app, the “Comment” in Procare Desktop will display “TE POS ENGCC #######”. This signifies that a Tuition Express payment was made via the app by credit card and the transaction number.

![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%2866%29.png)

---

![faq icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/faq.svg)

## **FAQ**

---

****Do you have any material I can send or provide to my parents/guardians?****

Yes. View this resource: [Procare Online Mobile Payments Parents Guide](https://s3.amazonaws.com/cdn.procaresoftware.com/pdfs/connect/Procare%2BOnline%2BMobile%2BPayments%2BParents%2BGuide.pdf).

****How does a parent/guardian sign up for Procare account?****

Once a staff member has [completed the invite process](/procare-desktop/docs/inviting-families-to-procare), the parent/guardian will [receive an invite to complete the setup](/procare-desktop/docs/parents-how-to-sign-up-for-a-procare-account).

****Is there training material or instructions for parents/guardians on the payment process?****

Yes. Learn more about [Make a Payment](/procare-desktop/docs/parents-make-a-payment-app-1).

****Will previous payment methods in MyProcare sync over to the Procare app?****

No, parents/guardians will need to add their payment method in the Procare app.

Learn more about [Add, Change, or Remove your Online Payment Method](/procare-desktop/docs/parents-add-change-or-remove-your-online-payment-method-1).

****What payment methods can be set up for engagement functionality users?****

Parents/Guardians can use credit cards or debit cards when making payments.

****If parents/guardians have a saved payment method set up in MyProcare, will making a payment in the Procare app disturb their MyProcare payment setup?****

No. Making additional payments with the Procare app will not change their saved payment method setup within MyProcare.

****If a child has been withdrawn with Procare Desktop, will parents/guardians be able to make payments?****

No. Parents/Guardians will not have the ability to make payments via the Procare app if their child has been withdrawn.