---
title: "Payment Issue Alert"
slug: "payment-issue-alert"
updated: 2026-09-23T17:16:45Z
published: 2026-09-23T17:16:45Z
canonical: "www.procaresupport.com/payment-issue-alert"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Issue Alert

This feature lets you see which payer accounts have payment issues without running a report. A simple visual flag stays on the account, so you can tell at a glance which ones currently need attention.

Previously, this information wasn't available in real time — it required running a manual report. Without a clear, ongoing signal, a payment issue could go unresolved for a while, and an account could be charged again before it was actually fixed.

With this flag in place, you can spot and follow up right away, avoid re-attempting charges on accounts that still need resolution, and prevent balances from going unaddressed.

## View the Payment Issue Alert

Go to **Procare Home** > **Family Data & Accounting**. In the **Accounts** list, **Payment Issue Alert** ![pmntalrticon.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/pmntalrticon.png) flags any account with an unresolved payment problem.

![pymntalrt01.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/pymntalrt01.png)

Click on the alert flag to review the details.

![pymntalrt02b.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/pymntalrt02b.png)

1. The reason for the payment flag is clearly noted.
2. Comments can be added to help track follow-up.
3. Click **Clear Alert** to remove the flag.

## Batch Payment Alerts

![link icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/link.svg)

Learn more about [**Batch Payment Processing**](/procare-desktop/docs/batch-processing).

Review declined payments before completing the batch process to avoid additional declines. Alerts available for ACH and credit cards.

![pymntalrt03.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/pymntalrt03.png)

Click the **Payment Alert** ![pmntalrticon.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/pmntalrticon(1).png) .

![tepymntlrt.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/tepymntlrt.png)

1. Review the payment type.
2. The reason for the payment decline.
3. Click to Clear the **Payment Alert**.
4. Click to **Manage Methods and add** an additional payment method.

![link icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/link.svg)

Learn more about [Update Preferred Payment Method](/procare-desktop/docs/update-preferred-payment-method).
5. Proceed with caution.**Clear Method** will remove the account from scheduled payment processing.
6. Click **Save & Exit** to keep the new settings.