---
title: "Procare Cloud Connectivity Tests"
slug: "procare-cloud-connectivity-tests"
updated: 2024-02-08T23:41:23Z
published: 2024-02-08T23:41:23Z
canonical: "www.procaresupport.com/procare-cloud-connectivity-tests"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Procare Cloud Connectivity Tests

Run an internet “speed” test to determine your upload / download rate and a separate “ping” test to measure time delay. This is important for centers using the Procare Cloud service. Also test that your firewall has the correct ports and IP ranges open.

## What is a speed test? What is a ping test?

a. A speed test measures the bandwidth available (download/upload rate) through your internet provider. Higher upload and download rates are better. b. A ping test determines the latency, or communications delay, when data travels from your computer to another computer. The shorter the delay, the better.

## Required speed and ping rates

According to the Procare [System Requirements](/procare-desktop/docs/system-requirements) for Procare Cloud:

1. **Speed** – Minimum available bandwidth (see notes below):  download **1.5 Mbps** (1,500 kbps), upload **0.5 Mbps** (512 kbps).
2. **Ping Rate** – Maximum: **110 ms** (milliseconds).  

**Important Notes:**  

– Wireless AirCards® (3G, 4G, LTE, etc.) and satellite connections are NOT supported.  

– Available Bandwidth: If classroom cameras or other devices/programs share your bandwidth you may not have enough “available” bandwidth for Procare to run effectively. Make sure you have enough total bandwidth to accommodate all your needs.

## How to run speed and ping tests

Speed and ping tests must be done separately. Use the internet sites below or search for “speed test” or “ping test” online.

**Choose a server in Michigan or the Midwest** For the most accurate results choose a server based in the Midwest if available, such as Michigan, Ohio or Indiana.

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**Speed Test Sites (choose 1)** [SpeedTest.net](http://www.speedtest.net/)[SpeakEasy.net](http://www.speakeasy.net/speedtest/)

**Ping Test Site** [Ping-Test.net](http://ping-test.net/)