---
title: "Downloads"
slug: "downloads"
updated: 2025-09-17T13:51:36Z
published: 2025-09-17T13:51:36Z
canonical: "www.procaresupport.com/downloads"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Downloads

Please read the **More Info** section of each item listed below before downloading.

          Important Message for Desktop Local Customers

          

Effective immediately, the annual maintenance package for Procare Desktop customers on a non-hosted (local) version of Procare will no longer be available. 2026 Tax Tables and 2025 W2/1099 forms will also not be made available. Customers must move to a hosted (Cloud) version of Procare to continue accessing these items.

Customers who purchased a 2025 annual maintenance plan will continue to receive product updates and support through December 31, 2025.

## Remote Assistance

Please call Procare Support at (800) 964-1729 before using this tool.

- [More Info](/procare-desktop/docs/remote-assistance-1)
- [Download](https://fixme.it/)

## Procare Cloud

For Procare Cloud customers: [Cloud Installation Guide](/procare-desktop/docs/installing-the-procare-cloud-service)

## Patches

#### Client Patch

For both Procare Cloud and Desktop versions of Procare, this patch upgrades files for computers used for children or staff to check in.

- [More Info](/procare-desktop/docs/procare-client-patch)

#### Procare Repair Tool

For both Procare Cloud and Desktop versions of Procare—use this tool If you updated a Procare client and the process did not complete successfully.

- [More Info](/procare-desktop/docs/procare-repair-tool-fixme)
- [Download](https://s3.amazonaws.com/cdn.procaresoftware.com/v10Deployment/FixMe.exe)

#### Crystal Reports Service Pack 7 (SP7)

Use the link below only when directed to do so by Procare Technical Support. This is for specific cases where the report generator is out of date.

- [More Info](/procare-desktop/docs/crystal-reports)
- [Download](https://s3.amazonaws.com/cdn.procaresoftware.com/support/CRRuntime_12_7_mlb.zip)

## Required Below Installation

This item from Microsoft MUST be installed BEFORE you install Procare.

#### Microsoft .NET Framework 4.7.2

- [More Info](/procare-desktop/docs/system-requirements)
- [Download](https://dotnet.microsoft.com/download/dotnet-framework/thank-you/net472-web-installer) from Microsoft

## Drivers

#### Touch Screen Driver

For use with Procare Touch computers in cases where the touch feature stops working. This is caused by certain touch drivers included with “optional” Windows Updates.

- [More Info](/procare-desktop/docs/procare-touch-driver-windows-updates)
- [Download](https://s3.amazonaws.com/cdn.procaresoftware.com/support/TDTouchV3.3.2.0.zip)

#### Fingerprint Driver

Fingerprint reader drivers are automatically installed upon installing Procare or the Check-In Program. Download the necessary fingerprint reader drivers if directed by your Procare Check-In Program or the Technical Support Team.

- [More Info](/procare-desktop/docs/procare-client-patch)

#### SigPlus Signature Pad Drivers

Use with the Procare Signature Pad. Download ONLY if directed to do so by Procare Technical Support.

- [More Info](/procare-desktop/docs/signature-pad-drivers)
- [Download](/procare-desktop/docs/signature-pad-drivers)

#### USB Gear Drivers

If you are using the Procare Door Controller or Keyless Entry System with the blue USB Gear SERIAL to USB Adapter, you’ll need to download and install the latest drivers BEFORE using the device with Procare.

- [More Info](/procare-desktop/docs/usb-gear-drivers)
- [Download](https://s3.amazonaws.com/cdn.procaresoftware.com/support/USBGear.exe)

## Add-Ons and Special Reports

#### Procare Add-Ons and Extras

Procare Add-ons (also known as “Extras”) include a variety of software components to enhance Procare itself or to integrate with certain third-party software. Some add-ons are free, while others require purchase. [More Info](/procare-desktop/docs/add-ons).

#### Reports Installer

- [More Info](/procare-desktop/docs/install-custom-reports)
- [List of Special Reports](/procare-desktop/docs/list-of-special-reports)