---
title: "System Supervisors: 2-Step Verification"
slug: "system-supervisors-2-step-verification"
tags: ["FrmUserGroupMFA"]
updated: 2024-02-01T20:13:56Z
published: 2024-02-01T20:13:56Z
canonical: "www.procaresupport.com/system-supervisors-2-step-verification"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# System Supervisors: 2-Step Verification

## Overview

2-Step Verification involves securing your account with more than just a password. The most common application of 2-Step Verification involves logging in to a system as you always would with a username and a password, then a code is sent to a third party and you enter that code to prove you have access to that third party. The third party could be a cell phone number, email address, or an app specifically designed around authentication.

## Resetting 2-Step Verification for Users

To prevent users from getting locked out of their account due to lost 2-Step Verification methods, we’ve provided a method for System Supervisors to reset 2-Step Verification for individual users.

**Important**: Resetting a user's 2-Step Verification account will delete all Verified Methods.

1. Navigate to 'Configuration' > 'System'
2. Select 'Locations & Users', then double-click 'Procare Users'.
3. Select the staff member you wish to reset and click 'Reset 2-Step'. **Please Note**: If the 'Reset 2-Step' button is disabled/grayed out, the user does not have 2-Step Verification set up. ![image](https://s3.amazonaws.com/cdn.procaresoftware.com/pdfs/Support+Site+Images/Desktop/Settings/Supervisors_Setting+Up+2-Step_0201_1.png)
4. To continue resetting the user's 2-Step Verification methods, click 'Yes'. ![image](https://s3.amazonaws.com/cdn.procaresoftware.com/pdfs/Support+Site+Images/Desktop/Settings/Supervisors_Setting+Up+2-Step_0201_2.png)
5. Click 'OK' on the confirmation screen. The next time the user logs in, they will be prompted to set up their Verified Methods again. ![image](https://s3.amazonaws.com/cdn.procaresoftware.com/pdfs/Support+Site+Images/Desktop/Settings/Supervisors_Setting+Up+2-Step_0201_3.png)

## Requiring 2-Step Verification for User Groups

System supervisors have the ability to require different User Groups to set up 2-Step Verification by following the steps below:

1. Navigate to 'Configuration' > 'System'
2. Then click 'Locations & Users', then '2-Step Verification User Groups'. ![image](https://s3.amazonaws.com/cdn.procaresoftware.com/pdfs/Support+Site+Images/Desktop/Settings/Supervisors_Setting+Up+2-Step_0201_4.png)
3. Select the groups to require 2-Step Verification and click 'Save'. ![image](https://s3.amazonaws.com/cdn.procaresoftware.com/pdfs/Support+Site+Images/Desktop/Settings/Supervisors_Setting+Up+2-Step_0201_5.png)
4. Once a User Group is selected, all users within the group(s) that do not have 2-Step Verification enabled will receive the following notification upon next log in. ![image](https://s3.amazonaws.com/cdn.procaresoftware.com/pdfs/Support+Site+Images/Desktop/Settings/Supervisors_Setting+Up+2-Step_0201_6.png)

## Requiring 2-Step Verification for MyProcare Users

To require 2-Step Verification for MyProcare parents, follow the steps below.

1. Navigate to the 'Family Data & Accounting' screen.
2. Select 'MyProcare', then click 'Setup Wizard'. ![image](https://s3.amazonaws.com/cdn.procaresoftware.com/pdfs/Support+Site+Images/Desktop/Settings/Supervisors_Setting+Up+2-Step_0201_7.png)
3. On the Setup Wizard, click 'Current Families'.
4. Locate the 'Require 2-Step Verification for current families' field and select 'True'. ![image](https://s3.amazonaws.com/cdn.procaresoftware.com/pdfs/Support+Site+Images/Desktop/Settings/Supervisors_Setting+Up+2-Step_0201_8.png)