---
title: "Technical Support Policy"
slug: "technical-support-policy"
updated: 2024-02-08T03:08:59Z
published: 2024-02-08T03:08:59Z
canonical: "www.procaresupport.com/technical-support-policy"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Technical Support Policy

## Answers to Specific Questions

Toll-free technical support is available to answer specific trouble shooting, installation and product related questions for all current versions of Procare Software. Procare makes a distinction between technical support and training. Questions of a broad nature (e.g. step-by-step walk-throughs, general use of the software, set up specific to your unique situation, etc.) are considered training calls. See Custom Training (below) and What to Expect when you Call Support.

## Maintain a Current Version

Software changes over time to adapt to continuous advancements in technology. Therefore, Procare supports only current product versions; those released within the last twelve months. In order to receive free support you must maintain a current version of Procare. This means purchasing an annual update of your software which includes a twelve-month subscription to the online update service (allowing you to download the latest features and enhancements), as well as access to toll-free technical support.

Contact your Account Manager at 800-338-3884, press 4 or [clientservices@procaresoftware.com](mailto://clientservices@procaresoftware.com) to order your annual update or become a [Procare Cloud](/procare-desktop/docs/procare-cloud) customer (you’re always on the latest version with no annual update fees!).

## Free Learning Tools

[Procare's Support site](https://www.procaresupport.com/procare-desktop) offers a number of Free Learning Tools to help you get the most from your child care management software.

## Custom Training

One hour of free training is included with your first-time purchase of Procare. Additional custom training is available, for a modest fee, for those situations when you would like in-depth consultation and one-on-one help in the set up and use of Procare. Just share your computer desktop with an experienced Procare instructor for a true hands-on learning experience. Your active participation is the key to successful learning.