---
title: "AI Features in Messaging"
slug: "ai-features"
updated: 2026-11-13T20:20:29Z
published: 2026-11-13T20:20:29Z
canonical: "www.procaresupport.com/ai-features"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Features in Messaging

Procare Online includes two AI-powered tools to help staff and families communicate more clearly and efficiently.

- [AI Rewrite](/procare-online/docs/ai-rewrite) helps staff compose cleaner, more polished messages before sending them.
- [AI Translate](/procare-online/docs/ai-translate) helps both staff and parents/guardians read incoming messages in either English or Spanish.

> [!NOTE]
> Admin Note
> 
> **AI Rewrite** and **AI Translate** are turned off by default. Administrators can turn these features on in **School Settings**.
> 
> ![link icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/link.svg)
> 
> Learn more about [Communication](/procare-online/docs/communication-settings).

## AI Rewrite vs. AI Translate

|  | AI Rewrite | AI Translate |
| --- | --- | --- |
| **What it does** | Rewrites your draft message in a selected tone | Translates a received message into your preferred language |
| **Who can use it** | Staff only | Staff and parents/guardians |
| **Where to use it** | Parent Messaging on the website and in the Child care mobile app | Parent Messaging on the website and in the Child care mobile app |
| **When to use it** | While composing a message (outgoing) | After receiving a message (incoming) |
| **How it changes the original text** | Overwrites your draft text; you can revert to the original text at any time while composing | Displays a translation of the message on your screen only; the original text is preserved for everyone else in the conversation |

![link icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/link.svg)

Learn more about [Parents/Guardians - Translate Messages with Procare AI](/procare-online/docs/parents-guardians-ai-translate).

---

![faq icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/faq.svg)

## **FAQ**

---

****Can parents/guardians use both AI features?****

Parents/guardians can use **AI Translate** to read incoming messages in their preferred language. **AI Rewrite** is available to staff only.

****Do either of these features change the original message?****

No. **AI Rewrite** changes your draft before you send it; the message you send reflects what you choose to send. **AI Translate** only changes what you see on your screen; the original message text is always preserved for everyone else in the conversation.

****Can I use AI Rewrite and AI Translate together?****

Yes, in different directions. A staff member might use **AI Rewrite** to polish an outgoing message, and separately use **AI Translate** to read a reply from a parent/guardian in another language. The two features work independently and do not interact with each other.