---
title: "Translate Messages with Procare AI"
slug: "ai-translate"
description: "AI Translate in Procare Online breaks language barriers, allowing seamless communication between parents and staff in their preferred languages."
updated: 2026-10-02T20:29:16Z
published: 2026-10-14T01:30:00Z
canonical: "www.procaresupport.com/ai-translate"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Translate Messages with Procare AI

**AI Translate** in Procare Online allows you to read any incoming message in your preferred language. Whether you are a staff member reviewing a parent’s/guardian’s reply or a parent/guardian checking a message from your child’s teacher, **AI Translate** removes language barriers without changing how the original message was written.

> [!NOTE]
> Admin Note
> 
> **AI Translate** is turned off by default. Administrators can turn the feature on in **School Settings**.
> 
> ![link icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/link.svg)
> 
> Learn more about [Communication](/procare-online/docs/communication-settings).

## What AI Translate Does

When you receive a message, **AI Translate** can display the message text in the language set in your user profile. The translation displays on demand. The original message is never modified and you can switch back to the original at any time.

> [!WARNING]
> In-app Translations Only
> 
> **AI Translate** applies to in-app messaging only. SMS messages sent via the **Emergency SMS Alert** feature are delivered outside of Procare Online and cannot be translated.

## Where AI Translate is Available

- **Website** > **Messaging** > **Parent Messaging**: Received messages in conversations
- **Child Care Mobile App** > **Messages**: Received messages in conversations

## Set Your Preferred Language

Before using **AI Translate**, set your preferred language in your user profile.

![link icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/link.svg)

Learn more about [Setting Your Preferred Language](/procare-online/docs/set-your-preferred-language).

> [!WARNING]
> Note
> 
> **AI Translate** only works when the message language differs from your preferred language. If both match, the text will not change.

## Translate a Message

**Website**

1. Go to **Messaging** > **Parent Messaging**.
2. Select a message channel.
3. Select a conversation.
4. Locate and hover over the message you want to translate.
5. Click **Translate** ![translate icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/translate.svg).

![procare online message translate icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/aiTranslateOnline01.png)
6. The message text updates to display in your preferred language.

![procare online message translated with feedback prompt](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/aiTranslateOnline02.PNG)

> [!WARNING]
> Note
> 
> To display the text in the original language, refresh the page.

**Child Care Mobile App**

1. Go to **Messages** ![messages icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/messages-app.svg).
2. Select a message channel.
3. Select a conversation.
4. Locate the message you want to translate.
5. Long-press the message.
6. Select **Translate** from the menu.

![child care mobile app message translate menu option](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/aiTranslateApp01.PNG)
7. The message text updates to display in your preferred language and a ![blue ai icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/ai-blue-app.svg) **Translated by AI** label displays under the message.

![child care mobile app translated message with feedback](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/aiTranslateApp03.PNG)

After the message is translated, Procare AI prompts you to rate the quality of the translation. After rating, the prompt confirms your feedback with "Thank you for your feedback!"

---

![faq icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/faq.svg)

## **FAQ**

---

****Which languages are supported?****

Currently, **AI Translate** supports English and Spanish.

****Do I have to set a preferred language every time?****

No. Your preferred language is saved in your profile and will be used for all future translations on the website and in the Child care mobile app until you change it.

****What if my message does not translate?****

Check the preferred language in your [profile](/procare-online/docs/edit-your-staff-profile). If your preferred language matches the message language, the message will not translate.

****Can I use AI Translate on an outgoing message?****

No. **AI Translate** applies to incoming messages only. To translate text before sending, refer to your browser or device documentation for available translation options.