Your center decides which sign-in/out method(s) to offer parents/guardians and authorized pickups. As center staff, it's important to understand the parent/guardian and authorized pickup experience so you can assist as needed. This article explains how parents/guardians and authorized pickups will use Contactless Curbside (GPS) to sign their child or children in and out, and what you can do to support them.
Allow Access to Your Mobile Phone
To use Contactless Curbside (GPS) sign-in/out, allow the Procare child care mobile app to access your phone's location. If the app can't access your location, delete the app, reinstall it, and allow location access when prompted
The parent/guardian opens the Procare child care mobile app.
They tap Sign-In/Out
in the right corner.The window should look similar to this.
They tap Sign-In/Out. If they get the message, ‘You are not in close proximity to your school’, they will need to confirm with the center the drop-off location or area.
They tap your child or children’s name(s).
They tap Sign-In/Out.
The center may have questions before the parents/guardians can continue.
They tap Submit.
The center may require a signature.
They tap Done.
A confirmation message appears.
Procare Child Care Mobile App Permission
If you are using the app for the first time, Procare will need access to your photos on your mobile phone.
The parent/guardian opens the Procare child care mobile app.
They tap Sign-In/Out
in the right corner.The window should look similar to this.
They tap Sign-In/Out. If they get the message, ‘You are not in close proximity to your school’, they must confirm with the center the drop-off location or area.
They tap your child or children’s name(s).
They tap Sign-In/Out.
The center may have questions before the parents/guardians can continue.
They sign their name.
They tap Done.
They add their photo. This must be taken at the time of the sign-in/out with your mobile phone’s camera.
They tap Use Photo.
If they need to retake the photo, they tap Retake.
They tap the back arrow to return to the signature window. They tap X to return to the child selection window.
A map preview with a pin shows their location. They tap Sign-in/out to complete the sign-in/out process.
A confirmation message appears.
Location Capture Problems?
If the location looks incorrect, tap Try Again to update the pin. The pin cannot be dragged or manually adjusted.
Error Messages
Location is turned off - permission denied or no access
The location is required to complete the sign-in/out. The center staff will need to assist the parent/guardian.
We couldn’t get your location - unavailable or timeout
A location is required to complete this sign-in/out. Tap Try Again.
The device couldn't lock onto a GPS signal in time to complete the process — this is a common issue indoors or in areas with weak signal strength. Moving closer to a window or door can help.
Tapping Try Again is the only way to proceed; this step cannot be skipped.
If the issue persists, the center staff will need to assist.
Location Capture Submission Note
Sign-in/out locations use GPS, so the address shown may be slightly off (e.g., a few doors down). This is normal and will not affect your submission. Location data is reviewed only during state audits, where minor GPS variations are not flagged as issues.