---
title: "Drop-Off Notes - Staff"
slug: "drop-off-notes-staff"
updated: 2026-10-27T18:39:26Z
published: 2026-10-27T18:39:26Z
canonical: "www.procaresupport.com/drop-off-notes-staff"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Drop-Off Notes - Staff

Drop-Off Notes provide a seamless communication experience for families and staff to communicate important information.

Procare provides families with a drop-off notes form to streamline and standardize morning drop-off communication.

[Embedded content](https://www.youtube.com/embed/Avi939Js6K0)

## Enabling Drop Off Notes

Drop-off notes are automatically enabled for all accounts and accessed via the Child Care Mobile App by staff and families.

**Note**: Staff must be assigned to a room in order to view drop-off notes. They can still access drop-off notes for their assigned rooms, even if they don't have permission to view Parent/Staff Messages.

## Staff: How to View Drop-Off Notes

To access completed drop-off notes, navigate to the Messages section within your child care mobile app. Drop-off notes will appear in chronological order and can be viewed throughout the day, but are only available same-day.

Notes will appear in red if they are new or have not been previously reviewed

### Locating and Viewing Drop-Off Notes

1. Select the **Messages** icon at the bottom of the screen. ![Image showing directions in article](https://s3.amazonaws.com/cdn.procaresoftware.com/pdfs/Support+Site+Images/Online/Student+Sign-In/Drop-Off+Notes_1203_1.png)
2. Click **Drop-Off Notes.** A magenta dot will display when there are unread drop-off notes. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28714%29.png)
3. All submitted drop-off notes will displays for the room selected. If 'All Rooms' is selected, all drop-off notes for assigned rooms will be visible. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28715%29.png)
4. Click the student name to expand the drop-off note to see further details. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28716%29.png)

1. ![Image showing directions in article](https://s3.amazonaws.com/cdn.procaresoftware.com/pdfs/Support+Site+Images/Online/Student+Sign-In/Drop-Off+Notes_1203_6.png)

## Additional Information:

- Teachers can only view drop-off notes for the room(s) they are associated with.
- Admins are able to view drop-off notes for all rooms.
- An admin can [assign rooms for staff/teachers](https://help.procareconnect.com/en/articles/4775792-assigning-rooms-to-staff) in the web application.
- An admin can [update messaging permissions](/procare-online/docs/managing-staff-access-roles-permissions) for staff in the web application.
- All parents/guardians of a child will be able to view the submitted drop-off notes in their mobile app
- A lock symbol will appear next to the submitted drop-off note in the parent app once the child has been signed in.