---
title: "Fees for Failed or Declined Payment"
slug: "fees-for-failed-or-declined-payment"
updated: 2026-07-14T20:10:51Z
published: 2026-07-14T20:10:51Z
canonical: "www.procaresupport.com/fees-for-failed-or-declined-payment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fees for Failed or Declined Payment

### Overview

Procare Online applies specific rules for fees associated with failed or declined payments. This article contains common scenarios, the rules associated with them, and how to verify fees.

Fees may be charged for failed or declined payments depending on the payment method and the specific circumstances of the transaction. These fees are designed to cover processing costs and are applied under certain conditions.

### Common Scenarios for Fees

#### Failed Transaction

**ACH Failure:** A transaction fee is charged for ACH failures.

**Credit/Debit Card Failure:** No transaction fee is charged for failed credit or debit card payments.

#### Declined Payment

**Declined Payment Fee:** A fee is charged for a declined payment, even if the payer has a credit balance.

**Duplicate Payment:** A declined due to a duplicate payment should not result in a fee. If a fee appears, it can be verified in the **Merchant Statement** report. For this report, go to **Reports > Reports Library > Tuition Express.**

#### Autopayment

Multiple fees are not charged for a declined credit card. However, each ACH return can incur a fee if multiple entries are listed as returns in the **ACH Returns / Credit Card Declines** report. For this report, go to **Reports > Reports Library > Tuition Express.**

#### Failed Payment Retries

Only true ACH and debit/credit card failures listed in the **ACH Returns/Credit Card Declines** report incur fees. These failures are marked as returns (ACH) or declines (cards). For this report, go to **Reports > Reports Library > Tuition Express.**

| ### **How to Verify Fees** |
| --- |
| To confirm whether fees have been applied: | - Go to **Reports > Reports Library > Tuition Express > Merchant Statement** **> Review Other Details** for a summary of fees. - Go to **Reports > Reports Library > Tuition Express > ACH Returns / Credit Card Declines** and review entries marked as returns (ACH) or declines (cards). - These entries indicate the failures that generated fees. |

### Exceptions and Special Cases

| **Platform Outages** | Transaction fees should not be assessed for payments that failed due to a platform outage. Review the **Merchant Statement** report for verification. |
| --- | --- |
|  |  |
| **Duplicate Payments** | Declines caused by duplicate payments should not result in a fee. If a fee appears, the return fee amount can be verified in the **Merchant Statement** report. |

Go to **Reports > Reports Library > Tuition Express** to view the **Merchant Statement** report.

Understanding fee rules for failed or declined payments helps you manage billing more effectively. Review the relevant reports to verify fees and ensure accuracy. For further assistance, contact the Payment Processing Support Team at (800) 964-1729.