---
title: "Incident Management"
slug: "incident-management"
updated: 2025-03-20T15:51:56Z
published: 2025-03-20T15:51:56Z
canonical: "www.procaresupport.com/incident-management"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Incident Management

The Incident Management page displays all recorded incident activities for your center. This centralized view allows staff to track, manage, and update incident reports while maintaining detailed records of all occurrences.

Incidents are displayed in chronological order, with the most recent entries at the top. Each entry includes key details like the student name, incident type, timestamp, and current status (e.g., pending signature, approved).

[Embedded content](https://www.youtube.com/embed/aj4uDXxNw_8)

## Filter Options

Use the following filter options to display a specific student or group of students:

- Select a student from a drop-down list
- View by day or week
- Select a date or date range
- Room
- Tags
- Enrollment status (Active is the default view)
- Pending Digital Signatures

## Creating Activities

Activities can be created from the Activity Summary, Activity Feed, or Incident Management screens. The process is the same on all screens:

1. Navigate to the **Parent Connection > Incident Management** screen, then click **Create Activity**.  

![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28994%29.png)
2. Select the activity you wish to record.
3. Complete the popup and click **Save**.

**Important Notes:**

- **Was the parent notified?** - When selected the parent notification column will reflect Yes ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28998%29.png)
- **Staff Only - Requires Admin Approval for Parents** - When selected, an admin is required to review and approve the activity prior to sending to parents. Before approval, the activity will only appear for admins under the [Parent Connection > Pending Approvals](/procare-online/docs/pending-approvals) screen.

## Digital Signatures

#### Enabling Digital Signatures

1. Navigate to **School Settings > Daily Activities**
2. Enable digital signatures

Once enabled, staff are required to provide a digital signature when completing an incident report.. Additionally, a **Parent Signature** column will appear in the Incident Management tab, and a dashboard tile will show all pending signatures for the current week. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28995%29.png)

#### Requesting Parent Signature

1. Select the incident activity
2. Click Create Report
3. Choose the signatures to include (Admin, Staff, Parent)  

![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28997%29.png)
4. Generate the report
5. The Parent Signature column will update to Pending if requested, or Not Requested if not  

![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28996%29.png)

**Important:**

- If you need to approve the incident, do so before creating the report. Creating the report and requesting a parent signature will automatically approve it.
- The report will be shared with all parents on the account; only one parent signature is required.
- Once the report is sent, it cannot be edited.
- You can send the report without requesting a parent signature if a wet signature is required or no signature is needed.

## Additional Details

After selecting the an activity line, then use the More Actions icon on the right to edit the details or delete the activity.

![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28993%29.png)

**Note:**

- Incident reports cannot be edited once they have been sent for parent signature
- Digital signatures can only be requested for incidents created after enabling the digital signature setting
- Both admin and non-admin staff can edit or delete activities, but only admins can approve activities set to require approval

## View Photos/Videos

[View photos and videos](/procare-online/docs/photo-video-gallery) sent as Daily Activities or saved to [Procare Cloud](/procare-online/docs/back-up-or-save-photos-videos-for-later).