---
title: "Know When a Parent has Signed Up"
slug: "know-when-a-parent-has-signed-up"
updated: 2026-05-22T15:58:42Z
published: 2026-05-22T15:58:42Z
canonical: "www.procaresupport.com/know-when-a-parent-has-signed-up"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Know When a Parent has Signed Up

How to check if a parent has signed up for a Procare account.

---

#### How Can I Tell if a Parent Has Signed Up?

There are two ways to see the status of a parent's Procare account:

**Option 1**: Navigate to **My School** > **Students** list. Locate the student and hover your mouse over the Parents column.

- **Orange address book:** No email on file.
- **No icon:** Not yet invited.
- **Gray envelope:** Invite sent, no action taken by parent.
- **Orange clock:** Invite sent, account verified, parent not yet signed up.
- **Green shield:** Parent signed up successfully.

**Option 2:** **My School** > **Students** > **Select a student** and scroll to the Parent/Guardians section. Below the parent/guardian name is an account status.

| Status | Description | Available Options |
| --- | --- | --- |
| Rejected by recipient ![](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image-KURIQSQE.png) | The recipient indicated they are not the intended person | - Confirm or revise the email - Resend Invite |
| Recipient accidentally opted out | Recipient opted out of the email by accident | - Re-invite |
| Invite | Parent/guardian has not been sent any invite emails | - Invite |
| Invite sent | - Parent/guardian had been invited but has not responded - Alert badge is displayed until email is verified | - Re-invite |
| Email verified, Procare account not created | Parent/guardian has confirmed, but has not signed up | - Re-invite |
| Signed up | Parent/guardian has confirmed and signed up |  |

## Admin Follow-Up for Parent/Guardian Email Status

> [!NOTE]
> Rejected Emails
> 
> If an email is rejected, a notification is sent to the Admin. Until the email is updated, the account cannot be set up.
> 
> - The Parent/Guardian profile has a status of ‘Rejected by recipient’
> - The Re-Invite is disabled until the email is updated
> - If the same email is entered again, the email must be confirmed by the Admin
>   - All future emails are blocked until the rejected email is updated