---
title: "Lead Email Statuses"
slug: "lead-email-statuses"
updated: 2026-04-17T20:27:00Z
published: 2026-04-17T20:27:00Z
canonical: "www.procaresupport.com/lead-email-statuses"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Lead Email Statuses

> [!NOTE]
> Navigation Changes
> 
> The **Leads** and **Registration** sections are now under **Enrollment**.

Track the statuses of emails sent to leads. This allows you to further track the interest of the leads and ensure that the communication is being received.

Go to **Enrollment > Communication**. ![navigation enrollment communication](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/navigation-enrollment-communication.png)

The **Emails Sent** window displays by default. Email statuses display in the **Status** column and statuses with the percentage of emails in each status display at the top of the list.

![email statuses](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/communicate leads11.png)

Once an email is sent to a lead, it will display in **Emails Sent** with the following information:

- Email subject
- First and last name of the lead
- First and last name of the parent/guardian
- Date and time the email was sent
- The status of the email

## Email Status Descriptions

| Status | Description |
| --- | --- |
| Delivered | This email has been successfully sent to the email address on file, but the email has not yet been read. |
| Open | The email has been successfully delivered and the parent/guardian has opened the email. |
| Pending | The email has been sent, but it has not yet been successfully delivered to the parent/guardian. |
| Unsubscribe | The parent/guardian has unsubscribed from receiving emails. |
| Bounced | The email could not be delivered. This can result from the parent's/guardian’s server not accepting the email, the parent/guardian had previously unsubscribed from the emails or the parent/guardian marked prior emails as spam. |
| Dropped | Prior emails sent to the parent’s/guardian’s email address have bounced. |