---
title: "Parent/Guardian Emails for Billing"
slug: "parent-emails-for-billing"
updated: 2026-07-09T13:45:30Z
published: 2026-07-15T01:30:01Z
canonical: "www.procaresupport.com/parent-emails-for-billing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Parent/Guardian Emails for Billing

Below is a list of email messages parents/guardians will receive in regards to billing.

Zero-Balance Invoices

Invoices with a $0.00 balance will not be created or sent to families.

## New Invoice Generated

An email is sent when a new invoice is generated when the option to send an email is selected during the creation of the new one-time invoice or recurring plan invoice. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28662%29.png)

## Invoice Due Reminder

A reminder email is sent on the invoice due date, which includes the balance and a copy of the invoice. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28661%29.png)

## Payment Submitted

An email containing the details of the tuition payment, any applicable surcharge amount, the payment receipt number and the last 4 digits of the card used will be sent upon successful payment.

![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28660%29.png)

## Card Payment Failed

When a card payment fails or declines, parents/guardians will receive the following email with a specific reason the transaction failed, the action to resolve the issue, the transaction details and a link to update their payment method.

> [!WARNING]
> Note
> 
> Any staff member with **Full Access** to **Billing** will receive a copy of this email.

![transaction failed email](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/paymenterrormsg08.png)