---
title: "Receive Payments: Credit or Debit Card"
slug: "receive-payments-credit-or-debit-card"
updated: 2026-07-09T16:40:57Z
published: 2026-07-15T01:30:01Z
canonical: "www.procaresupport.com/receive-payments-credit-or-debit-card"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Receive Payments: Credit or Debit Card

**Manually record a one-time payment via credit or debit card.**

The **Receive Payment** option allows you to process one-time payments via credit or debit card without requiring the payer to have a portal account.

> [!WARNING]
> Note
> 
> Credit and debit cards used for one-time payments are not stored in Procare Online.

[Embedded content](https://www.youtube.com/embed/AThJBDSO2pw)

## Make a One-time Payment

1. Go to **Billing > Accounting** > **Family Account**.
2. Select a student.

> [!WARNING]
> Note
> 
> You can also navigate to a student’s transactions through
> 
> - **Billing** > **All Transactions** > **Select a student** or
> - **My School** > **Students** > **Select a student** > **Billing** ![billing icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/billing.svg)
3. Click **New Transaction**.
4. Select **Receive Payment**.
5. Complete the **Receive Payment** screen. ![image](https://s3.amazonaws.com/cdn.procaresoftware.com/pdfs/Support+Site+Images/Online/Billing/Billing_All+Transactions/Receive+Payments%3A+Credit+or+Debit+Card/Receive+Card++Payments+Choose+Card.png)

a. Enter the **Amount** of the one-time payment. b. Select **Card** from the **Payment Type** drop-down. c. Enter a **Description**. d. Select if the parents/guardians on the account should receive an email confirmation for the payment. e. Enter a **Staff-only Note** if needed.
6. Click **Add Card Details.**
7. Complete the **Add Card Details** screen. ![add card details screen](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/receiveOnlinePayments.png)

a. Select the **Card Presentation Type** (In person or Over the phone). b. Choose **Debit or Credit**.

> [!WARNING]
> Note
> 
> If your center has opted to pass along surcharging fees to parents/guardians, there will be a processing fee added to credit card transactions. This will be clearly displayed next to "Card Processing Fee".

c. Enter the debit/credit card details.
8. Click **Submit Payment**.

Payment will be submitted, and the transaction details will be displayed at the top of the transaction list. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%2852%29.png)

## If a Payment Fails

When you initiate a credit or debit card payment and the transaction fails, an error message will display with the reason and an action to resolve the issue.

![add card details error message](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/paymenterrormsg.png)

Error message on **Add Card Details** window

![family account transaction error message](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/paymenterrormsg06.png)

Error message on **Family Accounts** window

![link icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/link.svg)

Learn more about [Common Error Messages and What They Mean](/procare-online/docs/payment-error-messages#common-error-messages-and-what-they-mean)