---
title: "Reset 2-Step Verification for Staff and Families"
slug: "reset-2-step-verification-for-staff-and-families"
updated: 2026-09-08T13:34:19Z
published: 2026-09-16T01:30:25Z
canonical: "www.procaresupport.com/reset-2-step-verification-for-staff-and-families"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset 2-Step Verification for Staff and Families

2-Step Verification can be reset on the website. Administrators can reset credentials for staff or parents/guardians who are locked out, allowing users to quickly regain access to their Procare account.

> [!NOTE]
> Key Points
> 
> - The **Reset** option for 2-Step Verification only displays if the user has previously set up a verification method.
> - To reset, you will need full or edit access to the student’s or staff member’s profile.
> - A user must re-add verification methods if their 2-Step Verification has been reset.
> 
> ![link icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/link.svg)
> 
> Learn more about
> 
> - [Setting Up 2-Step Verification for Staff](/procare-online/docs/multi-factor-authentication)
> - [Setting Up 2-Step Verification for Families](/procare-online/docs/2-step-verification)

**Reset for Staff**

1. Go to **Staff Management** > **Staff** and select the staff member.
2. Under **2-Step Verification**, select **Reset**. The reset button only displays if the staff member has added a **2-Step Verification** method.

![](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image-052DOUAH.png)
3. Confirm by selecting **Yes, Reset**.

![](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image-Q1I84YQ3.png)
4. Staff now need to reenter their **Verification Method**. [Click here](/procare-online/docs/multi-factor-authentication#verification-methods) for instructions.

**Reset for Families**

1. Go to **My School** > **Students** and open the student’s profile.
2. In the **Parent/Guardians** profile card, locate **the 2-Step Verification** section.

![](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image-1760555016765.png)
3. Click **Reset** to reset the parent/guardian’s **2-Step Verification**.
4. The parent/guardian now needs to reenter their **Verification Method**. [Click here](/procare-online/docs/2-step-verification#verification-methods) for instructions.

> [!WARNING]
> Resetting Password When 2-Step Verification is Enabled
> 
> When 2-Step Verification is enabled, you will be prompted to select a verification method when resetting your password on the website or Child care mobile app.

> [!WARNING]
> 2-Step Verification is Not Set Up
> 
> If no method is set up, the reset button will not display.

![](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image-1760555032155.png)

---

## Reset Notification Email

After **2-Step Verification** is reset and the **Verification Method** is added, an email is sent confirming the reset is complete.