--- title: "Parents: How to Sign Up for a Procare Account" slug: "parents-how-to-sign-up-for-a-procare-account" updated: 2026-08-06T15:48:13Z published: 2026-08-06T15:48:13Z canonical: "www.procaresupport.com/parents-how-to-sign-up-for-a-procare-account" --- > ## Documentation Index > Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt > Use this file to discover all available pages before exploring further. # How to Sign Up for a Procare Account **Create a parent/guardian account to view your child's information, pay online and send messages to staff.** If your child's school has started using Procare to communicate and track student activity, you will receive - an email address verification that requires your confirmation - an email invitation from your school containing steps to create an account Procare values data security, and access to the software is an important first step. A multistep email verification process is used to enhance security and reduce email duplicates. Clear opt-out messages are also included. ## Newly Invited Parents To set up a Procare account, you must confirm your email address and complete the following steps on the Procare Online website. 1. An initial email is sent asking to verify your email address. ![](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/wleml01(1).png) > [!WARNING] > Email Reminders to Set Up Your Account > > Procare Online automatically sends reminders notifying users about their pending invitations. The first reminder is sent after 3 days, and the second after 6 days. 2. Confirm your email address and continue to set up your account. ![](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/wleml02(2).png) 3. An email is sent from connect-hello@online.procaresoftware.com with instructions. - If you don’t see it in your inbox, check your spam, junk, promotions, or updates folders. ![](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/pcacctsu1email(2).png) The email invite you received from your school contains all the instructions you need to sign up for a Procare account. > [!WARNING] > Already Have a Procare Account? > > If you already have a Procare account, go to the login screen and log in with your email and password or reset your password if needed. Do not create an additional account. 4. Click the **Procare Web Portal** link from Step 1 in your welcome email, then select **Parent.** ![](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/pc02(1).png) 5. Complete the fields, then click **Sign Up**. The email address used during sign-up must match the one your invite code was sent to. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28679%29.png) > [!WARNING] > Email Must Match > > If the email address on the sign-up form does not match the email address to which the invite code was sent, the account creation will fail, and you will see the following error: ‘Email address must match the email to which the invite code was sent.’ > > > > ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28680%29.png) > [!WARNING] > Need to Change Your Email? > > If you want to use a different email address, contact your school/center before completing the sign-up. 6. Once logged in, your child's name will display at the top of the **Dashboard/Daily Activity Feed**. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28681%29.png) --- ## Opt Out of the Invitation Email If you receive an invite email by mistake, scroll to the bottom of the email where it says ‘**Not the intended recipient? Click here**’ and click the link. > [!WARNING] > **Important** > > Clicking this link will block future emails related to setting up a Procare account. ### Opted Out by Mistake? If you accidentally opted out, click ‘**Click to verify your email here**’ and continue to set up your Procare account. ![](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image-8FVLDIWF.png) --- | ### Important Invitation Code Information | | --- | | ✅ | - You will receive an invite from connect-hello@online.procaresoftware.com to create your account. | | ✅ | - Invitation codes expire one week from the date they are received. - If the invite code is not accepted within the week, a new one will be required. Request to be re-invited by your school. | | ✅ | - The invitation code is unique to you and should not be shared. | | ✅ | - Each email invite includes a single code. If each parent/guardian wants to create an account, they will need a separate code. | > [!WARNING] > Email Reminders to Setup Up Your Account > > Procare Online automatically sends reminders notifying users about their pending invitations. The first reminder is sent after 3 days, and the second after 6 days. ![](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image-OMWIXEBS.png) --- ## Download the Child Care Mobile App 1. After following the steps above, download the Child care mobile app on a mobile device or tablet from the Apple® App Store® or Google Play™ store. | iOS/Apple® Device | Android Device | | --- | --- | | - download the app from the Apple® App Store® | - download the app from the Google Play™ store | 1. Open the Child care mobile app and select your role. 2. Log in with your email address and the password you created. See [Getting to Know Your Procare App](/procare-online/docs/parents-getting-to-know-your-procare-app-1) to learn more about the app and its features. --- ### Easily Switch Between Schools If you have children enrolled at more than one location or school and use the same email address for each account, you can quickly toggle between schools without needing to log in and out. **Website** 1. Click the arrow next to the school name at the top. ![](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image-Y78MQS5A.png) 2. Select a school from the list, or use the search bar to narrow it down. Click the school name to switch. ![](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image-356SZ1ZF.png) **Child Care Mobile App** 1. Tap **Menu** ☰. 2. Select **Switch School**. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image-VM84CACR.png) 3. Choose the school from the list and tap **Switch**. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image-SA3RG1CP.png) --- ![troubleshooting procare online icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/tspcol.svg) ## Troubleshooting Guide Trouble logging in? Here are a few things to check: ### Check Your Email Address Ensure the email address you enter on the sign-up screen matches the email address your invite code was sent to. If the email address is different, the account creation will fail. ### Create an Account Before Attempting to Log In Logging in to Procare with the invitation code as your password will not work. You will receive an error that your email is invalid. You must first create an account. ### Create an Account on the Website Ensure you have created an account through the website before signing in on the Child care mobile app. ## Related - [Getting to Know Your Procare App](/parents-getting-to-know-your-procare-app-1.md)