---
title: "Sign-In/Out with the Sign-In Kiosk"
slug: "sign-in-out-kiosk-staff-guide"
updated: 2026-09-30T20:59:46Z
published: 2026-09-30T20:59:46Z
canonical: "www.procaresupport.com/sign-in-out-kiosk-staff-guide"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign-In/Out with the Sign-In Kiosk

![staffcenterg.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/staffcenterg.png)

Your center decides which sign-in/out method(s) to offer parents/guardians and authorized pickups. As center staff, it's important to understand the parent/guardian and authorized pickup experience so you can assist as needed. This article explains how parents/guardians and authorized pickups will use the **Sign-In Kiosk** to sign their child or children in and out, and what you can do to support them.

> [!NOTE]
> KinderSystem Texas Requirements
> 
> In September 2026, the state of Texas adopted new requirements for collecting and submitting child attendance records for subsidized child care. Check with your center to verify they use this process, then click on the **KinderSystem** **Texas** tab below for state-specific instructions.

### Where Do Parents/Guardians Find Their PIN?

| Procare Child Care Mobile App | Procare Website |
| --- | --- |
| 1. The parent/guardian opens the Procare child care mobile app. 2. They tap ![signinccm.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/signinccm.png) . 3. They locate the section **Your Kiosk PIN**. or 1. The parent/guardian opens the Procare child care mobile app. 2. They tap **Menu** ![menuapp.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/menuapp.png). 3. They tap their profile. 4. They locate the **Sign-In/Out PIN** section. | 1. The parent/guardian logs into Procare Online, [https://schools.procareconnect.com](https://schools.procareconnect.com/). 2. They click **Dashboard**. 3. They locate the **Sign-In PIN** section below the **Bill Amount.** |

### Where Do Staff Find the Parent/Guardian PIN?

> [!WARNING]
> **Note to Center Staff**
> 
> Confirm your policy and procedure regarding providing PINs to parents/guardians or authorized pickups.
> 
> Procare Online PIN location:
> 
> Parent/guardian - **My School** > **Students** > Hover over the parent/guardian > the PIN will display.
> 
> Authorized Pickup - **My School** > **Students** > Hover over the parent/guardian > the PIN will display.
> 
> or Parent/guardian - **My School** > **Students** > Select student > locate **Parent/Guardian** section > locate **Sign In PIN.**
> 
> Authorized Pickup - **My School** > **Students** > Select student > locate **Additional Authorized Pickup** section > locate **Sign In PIN.**

## Sign-In Kiosk

**Sign-In Kiosk**

Locate the **Sign-In Kiosk**. The window should look similar to this. Follow the instructions based on the window you see.

| ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image-NE7Z0IDE.png) | ![pinonly.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/pinonly.png) |
| --- | --- |

#### Scan the QR Code

- The parent/guardian locates the QR code to scan, and holds the phone for the camera to read it.
- They tap the code or

#### Enter the PIN

- They enter their PIN.

1. The parent/guardian taps their child or children’s name(s).
2. They tap **Sign-In/Out.**
3. The center may have questions before the parents/guardians can continue. ![optional-note-badgec.svg](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/optional-note-badgec.svg)
4. The tap **Submit**.
5. The center may require a signature.![optional-note-badgec.svg](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/optional-note-badgec.svg)
6. They tap **Done**.

A confirmation message appears.

**KinderSystems Texas**

> [!NOTE]
> Procare Child Care Mobile App Permission
> 
> If you are using the app for the first time, Procare will need access to your photos on your mobile phone.

Locate the **Sign-In Kiosk**. The window should look similar to this.

| ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image-NE7Z0IDE.png) | ![pinonly.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/pinonly.png) |
| --- | --- |

#### Scan the QR Code

- The parent/guardian locates the QR code and scans with the mobile phone camera.
- They tap the code or

#### Enter the PIN

- They enter their PIN.

1. They tap their child or children’s name(s).
2. They tap **Sign-In/Out.**
3. The center may have questions before the parents/guardians can continue. ![optional-note-badgec.svg](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/optional-note-badgec.svg)
4. They sign their name.
5. They tap **Done**.
6. They add their photo. This must be taken at the time of the sign-in/out with their cell phone’s camera.
  1. They tap **Use Photo.**
  2. If they need to retake the photo, they tap **Retake**.
  3. They tap the back arrow to return to the signature window. They tap **X** to return to the child selection window.
7. A map preview with a pin shows their location.
8. They tap **Sign-in/out** to complete the sign-in/out process.

A confirmation message appears.

> [!WARNING]
> Location Capture Problems?
> 
> If the location looks incorrect, tap **Try Again** to update the pin. The pin cannot be dragged or manually adjusted.
> 
> **Error Messages**
> 
> - **Location is turned off** - permission denied or no access
>   - The location is required to complete the sign-in/out. The center staff will need to assist the parent/guardian.
> - **We couldn’t get your location -** unavailable or timeout
>   - A location is required to complete this sign-in/out. Tap **Try Again.**
>   - The device couldn't lock onto a GPS signal in time to complete the process — this is a common issue indoors or in areas with weak signal strength. Moving closer to a window or door can help.
>   - Tapping **Try Again** is the only way to proceed; this step cannot be skipped.
>   - If the issue persists, the center staff will need to assist.

> [!WARNING]
> Location Capture Submission Note
> 
> Sign-in/out locations use GPS, so the address shown may be slightly off (e.g., a few doors down). This is normal and will not affect your submission. Location data is reviewed only during state audits, where minor GPS variations are not flagged as issues.

## Lock Status

> [!WARNING]
> Password Protect
> 
> This feature can be password-protected. When enabled, only staff with the appropriate security permission can lock the device screen to restrict sign-in/out access — either for a specific room or for all rooms. In the Procare Child Care App, the button reflects the current state, displaying as **Lock** ![lockc.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/lockc.png) or **Unlock** ![unlockb.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/unlockb.png) .

![link icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/link.svg)

Learn more about [how to lock the Parent Kiosk](/procare-online/docs/parent-kiosk-sign-in-out-staff-guide).

### Lock the Sign-In Kiosk

1. Log in to the Procare child care mobile app as an admin.
2. Tap **Menu** ![menuapp.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/menuapp.png) .
3. Tap **My School**.
4. Tap **School Settings**.
5. Tap to check the **Password Protect Sign In-Out** option.
6. Tap **<** twice to return to the home screen.
7. Tap **Sign-In**
8. Tap **Sign-In Kiosk**.
9. Tap **Unlock** ![unlockb.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/unlockb.png)in the top right corner to change to **Lock** ![lockf.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/lockf.png).
10. The screen is locked and a parent/guardian cannot navigate away from the current kiosk screen.

### Unlock the Sign-In Kiosk

Any staff member can unlock the sign-in kiosk device.

1. Tap **Lock** ![lockf.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/lockf.png) **in the top-right corner to change to Unlock** ![](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image-XNKJ1PIE.png).
2. Enter your password for the app.
3. Tap **Submit**.