---
title: "SMS Delivery Status"
slug: "sms-delivery-status"
updated: 2026-07-13T14:18:42Z
published: 2026-07-15T01:30:01Z
canonical: "www.procaresupport.com/sms-delivery-status"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS Delivery Status

The **SMS Delivery Status** dashboard provides a centralized view of every sent text message so you can quickly confirm delivery and resolve any failures before they turn into a communication gap.

## Dashboard Details

Go to **Messaging** > **Parent Messaging** > **SMS Delivery Status**.

![sms delivery status dashboard](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/SMSDeliveryStatus.png)

The dashboard displays the following details for each message:

- **Message**: a preview of the message that was sent
- **Recipient**: the name and phone number of the parent/guardian the message was sent to
- **Student**: the student associated with the message
- **Sent By**: the staff member who sent the message
- **Date Sent**: the date and time the message was sent
- **Status**: whether the message was delivered, failed or is still pending

## Search and Filter Messages

- Use the search bar to find a message by recipient name, student or message text. Searches require a minimum of three letters.
- Click **Filter** ![filter icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/filter.svg) to narrow results further.
- A date range (**From**/**To**) is applied by default and can be adjusted to view messages sent during a different time period.

## SMS Status Descriptions

Procare Online displays a running total of all messages sent within the selected date range at the top of the list, along with the percentage that falls into each status:

| Status | Description |
| --- | --- |
| **Delivered** | The message was successfully sent to the recipient’s phone. |
| **Failed** | The message could not be delivered. |
| **Pending** | The message has been sent but delivery has not yet been confirmed. |

### If a Message Fails to Deliver

If a message fails to deliver, hover over **Failed Status** ![icon](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/alert.svg) to see the reason for the failure. For example, a failure reason of “Landline or Unreachable Carrier” indicates that the number on file cannot receive text messages.

![sms delivery status failure details](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/SMSDeliveryStatusFailure.png)

Reviewing the failure reason can help you determine the next step. For example, updating a family’s phone number on file or reaching out to them through another method, such as phone call or email.