--- title: "2-Step Verification Overview" slug: "2-step-verification-overview" updated: 2026-06-24T18:41:33Z published: 2026-06-26T01:00:17Z canonical: "www.procaresupport.com/2-step-verification-overview" --- > ## Documentation Index > Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt > Use this file to discover all available pages before exploring further. # 2-Step Verification Overview ## What is 2-Step Verification? 2-Step Verification adds a layer of security to your account by requiring at least 2 authentication methods. The first authentication method is a password, the second is typically a phone number or email address. With 2-Step Verification, users set up what are called verified methods. These can be an authenticator app, a mobile phone number, or an email address. - [Connect Portal: How parents set up and enable 2-Step Verification](/procare-schoolcare-works/docs/connect-portal-2-step-verification) - [Provider Portal: How staff sets up and enables 2-Step Verification](/procare-schoolcare-works/docs/provider-portal-2-step-verification) **In this article, you will find**: - [Which staff permissions must be set](/procare-schoolcare-works/docs/2-step-verification-overview#staff-permissions) - [How to require 2-Step Verification](/procare-schoolcare-works/docs/2-step-verification-overview#requiring-2step-verification) - [How to reset a 2-Step Verification account for Staff](/procare-schoolcare-works/docs/2-step-verification-overview#resetting-2-step-verification-for-staff-provider-portal) - [How to reset a 2-Step Verification account for Parents](/procare-schoolcare-works/docs/2-step-verification-overview#resetting-2step-verification-for-families-connect-portal) - [How to reset a 2-Step Verification account for Contacts](/procare-schoolcare-works/docs/2-step-verification-overview#resetting-2step-verification-for-contacts-connect-portal) --- ## Staff Permissions The following Activity IDs must be set to 'All Permissions' - Activity ID 1068 - For staff to enable and utilize 2-Step Verification for their account. - Activity ID 1876 - To allow a staff member to reset another staff member's 2-Step Verification account, - Activity ID 1875 - To allow a staff member to reset a parent/guardian's 2-Step Verification account, - Activity ID 1877 - To allow a staff member to reset a contact's 2-Step Verification account, --- ## Resetting 2- Step Verification for Staff (Provider Portal) If a staff member is unable to access their Verified Methods (email address, phone number or authenticator app) and log in to the Provider Portal, their 2-Step Verification account can be reset by another staff member. Resetting a 2-Step Verification account will remove all their Verified Methods. Once reset, they can log in and add the correct methods. **Important**: In order for a staff member to have access to reset another staff member's 2-Step Verification account, they must have Activity ID 1876 set to 'All Permissions'. 1. Click **Setup**, then **Admins**. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28113%29.png) 2. Locate the staff member in the Admin List and click the pencil icon to the left of their name. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28114%29.png) 3. Under the password reset section, click **Reset All Verification Methods**. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28115%29.png) 4. Click **Yes, Reset** to confirm the reset. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28116%29.png) ## Resetting 2-Step Verification for Families (Connect Portal) If a user is unable to access their Verified Methods (email address, phone number or authenticator app) and log in to the Connect Portal, their 2-Step Verification account can be reset by a staff member. Resetting a 2-Step Verification account will remove all their Verified Methods. Once reset, they can log in and add the correct methods. **Important**: In order for a staff member to have access to reset a parent/guardian's 2-Step Verification account, they must have Activity ID 1875 set to 'All Permissions'. 1. Navigate to the family record and click the **Parents** tab. 2. Locate the **Connect Information** section. Click Actions, then **Reset 2-Step Verification**. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28117%29.png) 3. Then click **OK** to confirm the reset. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28118%29.png) --- ## Resetting 2-Step Verification for Contacts (Connect Portal) If a contact is unable to access their Verified Methods (email address, phone number or authenticator app) and log in to the Connect Portal, their 2-Step Verification account can be reset by a staff member. Resetting a 2-Step Verification account will remove all their Verified Methods. Once reset, they can log in and add the correct methods. **Important**: In order for a staff member to have access to reset a contact's 2-Step Verification account, they must have Activity ID 1877 set to 'All Permissions'. 1. Navigate to the family record and click the **Children** tab. 2. Then click the **More** tab and select **Contacts**. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28119%29.png) 3. Locate the **Payer Information** section and click **Reset 2-Step Verification**. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28120%29.png) 4. Then click **Yes, Reset** to confirm the reset. ![image.png](https://cdn.document360.io/cbafbd2c-42f8-485b-84e3-f3812fe8a596/Images/Documentation/image%28121%29.png)