Financial - Credit Card Refund After 90 Days

  • Updated on Mar 25, 2024
  • Published on Mar 25, 2024
  • 1 minute(s) read
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Refunds for any credit card transactions made over 90 days can be processed from the POS Payments screen. Important: Users must know the credit card number, CVV and expiration date in order to refund a payment greater than 90 days old.

Please note: Tuition Express will NOT accept refunds for transactions greater than 180 days old. Refunds cannot be given for ACH transactions after 90 days.

Processing a Refund Over 90 Days

  1. Navigate to the Payments > POS Payment screen.
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  2. Search for the payer by Last Name.
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  3. Select Credit Card in the Payment Type drop-down.
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  4. Enter the refund amount in the Payment Amount field.
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  5. Check the Select this box to refund the Payment Amount box.
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  6. Enter the credit card information and click Pay Now.

    1. Reminder: The credit card details must be the same as the original payment method (credit card number, CVV and expiration date).

  7. Click Okay to process the refund.
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  8. Click Okay on the confirmation popup. Please Note: The confirmation will display "Payment processed"; however, the refund has been processed.
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  9. The refund will post to the family's ledger. Please Note: On the ledger, the refund will display as "Online Payment", but will show as a negative amount.
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