Financial - Credit Card Refund After 90 Days

Refunds for any credit card transactions made over 90 days can be processed from the POS Payments screen. Important: Users must know the credit card number, CVV and expiration date in order to refund a payment greater than 90 days old.

Please note: Tuition Express will NOT accept refunds for transactions greater than 180 days old. Refunds cannot be given for ACH transactions after 90 days.

Processing a Refund Over 90 Days

1. Navigate to the Payments > POS Payment screen.
   

2. Search for the payer by Last Name.
   

3. Select Credit Card in the Payment Type drop-down.
   

4. Enter the refund amount in the Payment Amount field.
   

5. Check the Select this box to refund the Payment Amount box.
   

6. Enter the credit card information and click Pay Now.

   1. Reminder: The credit card details must be the same as the original payment method (credit card number, CVV and expiration date).

7. Click Okay to process the refund.
   

8. Click Okay on the confirmation popup. Please Note: The confirmation will display "Payment processed"; however, the refund has been processed.
   

9. The refund will post to the family's ledger. Please Note: On the ledger, the refund will display as "Online Payment", but will show as a negative amount.