---
title: "Registration/Enrollment Errors"
slug: "registrationenrollment-errors"
updated: 2023-12-05T03:31:29Z
published: 2023-12-05T03:31:29Z
canonical: "www.procaresupport.com/registrationenrollment-errors"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.procaresupport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Registration/Enrollment Errors

**Problem**: Unable to Enroll- Prerequisite programs have not been met for (student name)

**Resolution**: The parent needs to go to the personal tab on the parent portal and add the required number of contacts that have been set for the program.

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**Problem**: Parents need to review existing child detail before registering for the next semester

**Resolution**: The reconfirmation date will force parents to confirm detail on the personal tab of the parent portal is correct. To add a reconfirmation date go to Setup > System Config, then select Registration. The reconfirmation date needs to be a date in the past, not in the future. Enter text in the reconfirmation text box to display a custom message to parents when they first log in- giving them directions to review the child, parent and contact detail- then press the confirmation button at the bottom of the personal page. Once a reconfirmation date has been placed a parent MUST confirm their detail before they can do anything else in the system.

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