Update Your Contact Information
If you'd like to update who receives your statements, call (800) 964-1729 and follow the prompts for the subscription support team.
Review and understand your Procare invoice.
An Invoice Sent Each Month
To keep you fully informed, you will receive an invoice by email for services billed according to your standard billing cycle.
Upon payment of an invoice, Procare will email a receipt.
If there’s a balance due, you’ll receive an email 15 days after your balance is due with the subject “This letter is a notification that your account is past due.” An invoice outlining your overdue balance will be attached.
Examples
Line Items for Each Service Listed
Your invoice contains line items for each product or service.
If you utilize Procare’s integrated payment processor, Tuition Express, you will see a line item for this service. There is no additional charge for a Tuition Express subscription. Your Tuition Express processing fees can be found on your Merchant Statement.
Your total subscription cost is provided below the listed line items.
Clear Account Information and Bank Letter Included
Your account number is included on your invoice for easy reference when speaking with Procare representatives.
Invoices display both a Bill-To (legal) address and a Ship-To (physical) address. If sales tax is applicable to your center, it is based on your physical address.
All invoices include bank letters with details on how to submit payment by mail or wire transfer.
Examples
Payment Address Provided
To streamline payment processing, payments can be sent exclusively to our Wells Fargo address:
Procare Software, LLC
P.O. BOX 201616
DALLAS, TX 75320-1616