2025.15 - October 2025

The following features and enhancements will be available for all customers on October 30, 2025.

MINOR CHANGES & RESOLVED ISSUES AS OF OCT 30

Fixed an issue where accounts with a negative balance were displaying the minimum transaction amount in POS instead of the actual account balance.
Resolved an issue with recurring payments where fields would disappear when a card input error would display.
Fixed an issue where attempting to set a new payment method as the preferred method would make multiple payment methods display as preferred.
Resolved an issue where the Standard Customer Statement Report would exclude accounts without payment activity within the defined window.
Fixed an issue where payments failed to post when a declined payment was recorded first, resulting in discrepancies in ledger balances.
Fixed an issue where surcharges would post more than once.
Updated the Allow List Firewall Exceptions page.

Resolved an issue where customers with multiple profiles would receive errors when trying to run batches.

Resolved an issue where payments will no longer post multiple $0, Decline, or Void line items to ledgers during the true-up processes.
Centers using ACH only will no longer have issues with unusable recurring payment request forms when they send ‘Card’ by mistake.
Resolved an occasional error when opening TE report from Pay Recon Tool.

Added messaging to the Tuition Express - Scheduled Payments sceen to inform users when a parent's account profile is invalid and needs to be updated.
When a transaction with a surcharge is declined, returned, or canceled, the card processing fee will now be removed from the affected ledger.
Resolved an issue where users were receiving the 'Error encountered during Scheduled Payment Group processing' message that would interrupt their ability to submit batches.
Fixed an issue where modified batch payments would process for the original amount rather than the updated value.
Resolved an issue where the batch comments were disappearing from the batch processing screens. Users should now be able to add and edit batch comments.
Fixed an issue for card-only centers where parents would see the option to enter bank account information.
Resolved an issue where users could not successfully perform a swipe payment in check in, and had to tap the screen in order to get a successful swipe.
Fixed an issue where the help/question mark icons within the application were leading to broken support pages.

Fixed an issue where opening the Tuition Express screen was not updating ledgers when transactions were canceled, declined, partially approved, or returned.
Resolved an issue where some ledgers were displaying the incorrect processing date.
Fixed an issue where occasional MyProcare transactions were not posting to the ledger.
Resolved an issue where successful batches were not posting to ledgers.