An Important Update Regarding Procare Desktop Ledgers

  • Updated on Sep 25, 2025
  • Published on Sep 25, 2025
  • 1 minute(s) read
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We sincerely apologize for the recent issues some customers have experienced with their Procare ledgers. We understand this has caused significant frustration and inconvenience, and we want to be transparent about what happened and how we are making it right.

A Message from Our Chief Customer Officer - Sam Loveland

"I'm the new Chief Customer Officer at Procare Solutions, and I want to sincerely apologize for the recent issues that have impacted some of our customers. To those affected, we are taking this matter seriously, and do not underestimate the impact this has had on your business. We are committed to resolving your issues as quickly as possible.”

Sam Loveland - Chief Customer Officer

What Happened

We identified a technical issue that caused discrepancies in customer ledgers. We take full responsibility for this disruption. Our teams have resolved the majority of the issues and are actively working to resolve all issues. We also understand that correcting customers’ impacted ledger entries is now a top priority.

Our Plan to Correct Ledgers

We have a dedicated plan to ensure affected ledgers are accurately corrected.

  • Communication – we have communicated to all impacted customers their impacted transactions, steps to reconcile their ledger as well as an option to set up an appointment to get one-on-one support.

  • Dedicated Specialist Team: A dedicated team has been formed to work with affected customers, providing one-on-one support to update their ledger entries.

  • Self-Service Options: For those who prefer to manage the process themselves, we provided curated, self-guided correction paths complete with detailed support articles to guide them through the necessary steps.

Our goal is to give our customers the support they need in the way that works best for them.

Thank You for Your Partnership

We deeply appreciate your patience and your continued partnership with Procare Solutions. We understand that we have a responsibility to earn back your confidence, and we are dedicated to providing the reliable service you expect from us.