Minor Changes and Resolved Issues as of Jan. 28, 2026
Resolved an issue where some MyProcare payments did not post to the ledger if the web page was closed too soon after submitting a payment. Now, a "Please Wait" message appears, prompting parents to keep the page open until the payment is fully processed.
Fixed an issue where users could process a payment for 0.00 via POS, which would cause the screen to freeze. Now, zero-dollar payments cannot be processed.
Minor Changes and Resolved Issues as of Jan. 14, 2026
Updates to ensure 2026 Federal and State Tax Tables are available in the Payroll Formulas screen.
Fixed an issue where users were receiving a timeout error when attempting to retrieve data from the MyProcare report API when it took longer than 30 seconds to generate.
Resolved an issue where preferred payment methods were updated, then reverted back to the original methods; the status was incorrect, and the electronic agreement was no longer available to open.
Fixed an issue where some ledger entries for credit card processing fees were not automatically voided when a credit card batch payment was declined.
Resolved an issue where some canceled payments made via Scheduled Payments were not reflecting the unsuccessful status back to the ledgers.
Fixed an issue where some credit card batch transaction declines were not posting to family ledgers.
Resolved an issue where some payments posted to the ledger as $0 after processing True Up, and a subsequent declined payment was also posted, causing a ledger discrepancy.
Fixed an issue where some parents were unable to see Schedule on MyProcare.com.
Resolved an issue where the default comment for recurring payment methods was cleared if Save & Exit was not clicked before navigating to Manage Methods.