Download Support File
  • 08 Feb 2024
  • 5 Minutes to read

Download Support File

Article Summary

You may download special utilities from Procare to assist with certain tasks such as changing the text that appears on employee time cards or changing the number of days for which temporary check in registrations are valid.

Getting There

From the Procare Home screen go to Utilities > Download Procare Support File > Enter the appropriate Password (listed below) > Click Download.

Note: Passwords use the number zero, not the letter “O”; for example, in TC01 the 3rd character is zero.

Data ViewerAdd New ViewsAdd up to 3 new Data Views including: “Allergy List by Classroom”, “Class Email List” and “Class Emergency Contact List”. After installing the download, go to Reports > Data Viewer > Family Data and look under the Child Information (Tracking) and *Child Relationships sections.DV01
Attendance TrackerRegister: Generate IDsGenerate temporary registration IDs for all pick up persons and employees at once. This is most often used when you want everyone to re-register for check in, including people who have previously registered. It does not force them to re-register, just gives a number they could use.AT01
Attendance TrackerRegister: Length of TimeSet the number of days for which a Temporary Registration ID is valid. This is the registration number used by a pick up person or employee to register at your check in station. The default setting is 7 days. Maximum setting is 60 days.AT02
Attendance TrackerRegister: Check In InformationDelete the Check In and/or Registration info for all pick up persons and employees at once, the selected school or all schools.AT03
Keyless EntryImport Additional CodesImport the “additional codes” list from the version 9.1 Keyless Entry System.AT04
Attendance TrackerFingerprint CheckFor trouble shooting purposes. Displays name of person to whom a fingerprint/cardswipe/PIN is registered. The person must be available to provide the fingerprint or PIN.AT05
Family Data, Employee Data, Expense & LedgerDocumentsExport and remove all of the documents from the Procare database. Saves them to C:\ProcarePDF.DC01
Family Data, Employee Data, Expense & LedgerDocumentsImport the documents from C:\ProcarePDF.DC02
Family DataMerge LettersConvert older merge letter documents to the current format. May be necessary after upgrading from versions prior to 2023.5.1.MM01
GeneralData RemovalData Removal. Remove all information from one selected school location. Important! Customer Authorization is required.DC03
Family AccountingReprint ReceiptsChange the length of time Stored Receipts are saved so they can be reprinted later, if needed. These are receipts printed when a family makes a payment. The default is 2 weeks. Maximum is 52 weeks.FA01
Family AccountingUpdate Billing BoxesUpdate the Amount field in Child’s Billing Box for selected schools or regions by a percentage. Affects Tuition Charge descriptions only (not Other Charge descriptions”).FA02
Family AccountingAutomated BillingChange default for the “Include Child’s Name in Comment” check box. Checked=include name, Unchecked=do not include nameFA03
Family AccountingFund AccountingTrack accounts receivable by program. See article: Fund AccountingFUND
Family AccountingCharge/Credit DescriptionsAdd additional Special Charges & Special Credit line items. Add an expense as a Special Credit (useful for Bad Debt Write Off) or add extra liabilities (See: Deposit on Account) to both Special Charges and Special Credits. Important! Your MUST run Repair after applying this download. Go to Supervisor Utilities > Run Repair.G001
GeneralDashboard ResetReset the dashboard for the selected user. Important! You MUST sign out and back in after running the download.G002
Expense & LedgerBeginning BalanceAllows the user to move the Beginning Balance date back.GL01
Family DataMyProcare Letter TemplateAdds the Introduction to MyProcare Letter. This can then be used in letter merge.MP01
Family Data, Employee Data, Expense &File AttachmentsAdjust the size allowed for individual PDF files when using the File Attachment feature. Choose from 1 to 25 MB. Note: Since the SQL Express Database (included with Procare) is limited to 4 GB smaller is better for PDF files.PG01
Family Data, Employee Data, Expense & LedgerFile AttachmentsCreate a text file report showing the number and size of the documents (Account/Child/Ledger/Vendor) for each school, and the number of ledger and time card (Child/Employee) records for each school.PG02
Employee Data, Attendance TrackerEmployee Time CardsEdit text at the bottom of Employee Time Card reports. Choose to turn signature line on/off.The default text says: “I declare under penalty of perjury that I have reviewed the times listed on this Time Card and they are correct; and I have taken the permitted rest breaks as described in the employee handbook.”TC01
Attendance TrackerChild Time CardsEdit text at the bottom of Child Time Card reports. Choose to turn signature line on/off.The default text says: “I declare under penalty of perjury that the foregoing Attendance Records are true and correct.”TC02
Attendance TrackerInvalid In/Out Entries on Time CardsShows people with conflicting / invalid in or out times on their time card. The list is displayed in Notepad. Use when new lines cannot be added to a time card. May be necessary after converting from version 9.1 – especially with employee time cards.TC03
Tuition ExpressTuition ExpressConfigure overall Tuition Express setting for each school.TE01
Tuition ExpressTuition ExpressInstalls Tuition Express Enrollment forms into the Account Merge letters list.TEEF
Person InformationText Messaging NumberUpdate text messaging numbers in bulk so they sync from Desktop to Parent EngagementTM01
Meal TrackerMeal Tracker MenuEdit text at the bottom of Meal Tracker School Menus. Allows alternate wording. The default text says: “USDA Nondiscrimination Statement: The U.S. Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis of race, color, national origin, age, disability, and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or part of an individuals income is derived from any public assistance program. (Not all prohibited bases apply to all programs.).”MT01
Report Criteria – All ModulesDelete Saved Report CriteriaUse to remove all previously saved report criteria (date range, filter, group and sort by settings) for a particular location. Affects all reports in all modules.U001
Tech SupportTech SupportOpens the default web browser to fixme.itU006

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