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Troubleshooting
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Contents
Troubleshooting
8 Articles
in this category
Accounts Receivable
What is Accounts Receivable? Accounts receivable, also known as “AR”, is the difference between the amount you have charged families (and agencies) and what has been received in payment. In other words, it is the amount of money owed to you. If yo...
Updated on : 20 Sep 2024
Best Practices
Can I let families pay their annual tuition one month at a time? Yes. You can set things up to track an annual amount due from a family but bill them one month at a time. See article: Annual Tuition Charged Monthly How do I handle divorced par...
Updated on : 20 Sep 2024
Charges
How can I void a batch billing? If you make a mistake using an Automated Billing procedure, such as posting charges two times in a row, you can void the entire batch at once. This applies to three types of billing and all use the same void proce...
Updated on : 30 Aug 2024
Configuration
Can I Hide Account Balances at the main Family Data screen? Account balances can be hidden by right clicking the Balance header and unchecking the Show Account Balance option. To unhide account balances, right click the Key header and click S...
Updated on : 20 Sep 2024
Ledgers
Can I print a list of changes to all family ledger cards at once? Yes. Go to Reports > Standard Reports > Family Accounting > Miscellaneous Ledger Activity > Account Ledger Audit Summary . You may see also changes made to individual f...
Updated on : 30 Aug 2024
Payments
Can I find a payment by check number? Yes, if you recorded the check number in the Comment field on the Ledger Card. Use the Account Filter to include only accounts where the Other Filters, Ledger Comment contains the check number for which ...
Updated on : 30 Aug 2024
Reports
How can I see my revenue by classroom? Since a family ledger may contain charges (revenue) from several different classrooms, you will need to make a charge description for each classroom and then run a report that totals each charge description. ...
Updated on : 20 Sep 2024
Statements
Can I print statements ONLY for certain families, like those that don’t have email? Yes, but you’ll need a way to indicate which families require printed statements. Create an Account Tracking Item, like “Needs Printed Statement” and Assign...
Updated on : 30 Aug 2024