General

In order to prevent unauthorized access to family and financial records, any terminal running Procare will go into a suspended state after 15 minutes of inactivity. This will apply to Procare and any Extras you may have open. With the excepti...

If you have multiple locations (hosted in a single database) you may print certain types of combined or “corporate” reports that include information from all locations. Getting There From the Procare Home screen go to Corporate Reports (upper le...

Service Pack 7 Download Use the link below when directed to do so by Procare Technical Support . Download Service Pack 7 (SP7) for Crystal Reports Click the link in step 3 and save the file named CRRuntime_12_7_mlb.zip to a convenient loca...

Purpose : Use the Report Installer to install Special Reports that may be specific to your state or were created for you by Procare. Important ! If you’re using the Procare Cloud Service , Procare must install the report for you. Please Cont...

This article explains the fields available for use with the Data Viewer feature. Some fields are obvious such as Last Name, First Name and Date of Birth, but others require more clarification like Account ID, Person Sort ID, Classroom ID, etc. Get...

Can I use two monitors (dual monitors) on a single computer? The answer depends on what you are trying to accomplish by having a second monitor. Overview Various situations are described below wherein you may or may not be able to accomplish you...

Once Procare is installed you’ll want to log in as the “Default Administrator” and begin setting up your information. The “admin” account belongs to the System Supervisor User Group and may access any part of the program. Items that require a Syst...

If you updated a Procare client computer and the process did not complete successfully, please download and run the Repair Tool below. Download the Procare Repair Tool

After running a Procare report, you may print, export or email it. To email: Click the Email Report icon (Image 1 below). Enter the target email address. Enter a subject line. The message itself might contain some verbiage letting t...

Procare reports, from either Standard Reports or Data Viewer , may be exported to a variety of formats. The basic steps are to: Click the Export Report icon (second from left at top) for a Standard Report (Image 1 below), or the Export...

Upon launching Procare Desktop, you may encounter the following API configuration error: Resolution Click the Windows icon, then open your computer settings . Select Time & Language . Click the Sync Now button. Then loc...

Download add-on reports for Procare Software for free! What are Special Reports? At Procare, we strive to help your child care business run at peak efficiency. With that in mind, these free, report downloads are designed to help satisfy requirem...

Use the Print button to print out, save, export or email the current screen content in a simple grid format. Overview As you work with information throughout Procare you will often encounter the Print button which provides a simple ...

Important! During installation of the patch you’ll be asked to restart your computer. In some cases, upon restarting, you will be asked to restart again. If you experience this symptom, see: How to Solve the Restart Issue . Purpose This patch...

Favoriting reports in the Procare application streamlines your workflow by allowing quick access to the reports you use most often. Favorites are saved for each user individually, which means that each person can customize their own list of prefer...

Persons in the System Supervisor User Group may control which reports and data views are available (and the order in which they appear) by using Report Management settings. Settings are available for both “Single School” reporting (one location ...

Purpose : This patch upgrades the Procare Licensing Service at your main computer (server). If you have questions, contact Procare Technical Support . Note : If you’re using the Procare Cloud Service , the server patch does not apply. Befor...

Many Procare screens such as the Daily Meal Tracker allow you to sort and/or filter information based on the columns displayed such as Primary Classroom. Sort by Category To sort by a category such as Primary Classroom click the heading a...

Depending on which Procare modules you are using you may print a variety of different reports such roll call sheets, birthday lists, immunization and scheduling reports (some with graphs), customer statements, attendance sheets, meal counts, menus, ...

Starting with Procare release 2020.4, you will have a choice of a new user interface (UI). You may switch to it, or back from it, easily. You’ll also see a new icon on your Windows taskbar (image below). Getting There From the Procare ...

The Browse button in a Data Viewer screen allows you to search and install additional prebuilt data views from a library of views stored in the cloud. Getting There From the main screen of any module, such as Family Data & Accounting,...

Use the Data Viewer to create lists from data fields you select such as name, date of birth, classroom, etc. Then print the list or export it to a spreadsheet (or other format) to manipulate outside of Procare. At the main Data Viewer scre...

Please Note: Procare cannot currently be installed on a computer with an ARM processor. This includes Apple computers running the newer M1/M2 chips or Windows OS running on an ARM. Procare is designed to run on Microsoft Windows™ based computers. ...

Why do I need a new card reader for my Procare Touch device? At Procare, we are always working to enhance our services and provide you with the most secure and robust solutions. From time to time, updates to technology or devices may be required t...