Troubleshooting

How many pay periods may I go into the past? On the Payroll Check Calculation screen, the choices that appear on the Select Pay Period dropdown list (image below) are determined as follows: You can always go back to the last period in Nove...

How do I change the Payroll Year? Log on to Procare as a System Supervisor . From the Procare Home screen to go Configuration > System > Locations & Users > Regions & Schools . At the Regions and Schools scre...

Electronic Filing: Does Procare allow me to e-file W2s? Federal e-file Yes. The Procare W2 software is compatible with federal e-filing requirements. You’ll export a file from Procare and import it to the Social Security Administration (SSA) we...

Should I use the dates of the pay period as the date range for payroll reports? It depends on the type of report and what you’re using the information for. Time Card Reports For time cards, you typically want to know the hours worked during t...

When are changes to tax tables available in Procare? New tax table formulas are typically available for download sometime during the first week of January. See article: Download Tax Tables . Note : If your state makes changes mid-year please...

Does Procare update FUTA or SUTA (unemployment taxes)? No. Annual changes to FUTA and SUTA are made manually because the rates can vary depending on your situation. Log on to Procare as System Supervisor. From the Procare Home scre...

How to Download & Use Procare W2 Software Please Note : The W2 software cannot be installed on a computer with an ARM processor. This includes Apple computers running the newer M1/M2 chips or Windows OS running on an...

Do I purchase W2/1099 forms separately? Yes. The W2 program does not print the actual W2 or 1099 forms. It gathers data from the Payroll (and/or Expenses & Ledger) modules and prints the information on pre-printed forms*. Find out where to Or...

Can I combine withholdings together for box 14? Yes. Although box 14 only has room for 3 items, you may choose to combine withholdings together. For example, if you had 2 items that were both health care related, and wanted to add them together to...