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Troubleshooting
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Troubleshooting
9 Articles
in this category
Are Procare Web Apps compatible with all browsers?
Although Procare Web Apps run fine on the vast majority of mobile browsers including: Safari, Firefox for mobile, Chrome for mobile, Dolphin, and the default Android Browser on most newer devices, there can be issues with certain devices and browser...
Updated on : 13 Dec 2023
Can I Include a Link in Emailed Statements for Parents to Pay Online?
Yes. If you are a Procare Cloud customer using Tuition Express, you may add a link for parents to pay. They sign into their MyProcare account, and pay from there. Go to MyProcare > Website Links and copy the “Existing Families” Link. When...
Updated on : 09 Feb 2024
Can I limit access to Web Apps?
The Web Apps themselves have no separate restriction; any Procare User can access them. However, the limits of what a person can do (or see) in Procare and Web Apps is controlled by the User Group & Limits assigned to that person within Procare ...
Updated on : 19 Dec 2023
How do I hide the balance button on the Check-In Web App?
To restrict the viewing of the Balance button, change the user group limit for the person signed into the app. Set the 20.20.40.0 right to blocked. See also: Can I limit access to Web Apps ?
Updated on : 17 Dec 2023
How do I run Procare Web Apps?
To run Procare Web Apps you must use the Procare Cloud Service . If you are already a Procare Cloud customer, go to app.procaresoftware.com and log in using your Installation Key Number , Procare Username and Password . See also: Using P...
Updated on : 16 Dec 2023
I can't scroll or the screen will not refresh in Procare Web Apps. Why?
If you cannot scroll in web apps or the screen does not refresh (reports don’t include new children who check in, etc.) it is likely your browser is not compatible. The solution is to download a compatible browser, like Firefox for mobile or Chrome...
Updated on : 16 Dec 2023
I’ve just installed Procare Cloud, but cannot print. What shall I do?
Some versions of the Procare Cloud Installation may not include the necessary files to print reports. To solve this please install Crystal Reports SP4 (Service Pack 4) from the link below: Crystal Reports Downloads
Updated on : 19 Dec 2023
What causes text, buttons, dialog boxes and screens to be missing, cut off, or overlapped?
In order for buttons, screens and dialog boxes to display correctly, the font size needs to be set to 100% or 96 dpi. Windows 10 Go to Start > Control Panel > Display > choose Smaller – 100% (default). This uses a default of 96 pixels per inch. ...
Updated on : 21 Dec 2023
What should I know about converting agency data from version 9?
You’ll want to be aware of How Agencies Differ from Version 9 to v10 and consider Your Conversion Strategy.
Updated on : 20 Dec 2023