Procare Cloud

Get a quick overview of the Procare Cloud service. Procare Cloud is a service that lets you access information for your child-centered business from any Procare computer with a high speed internet connection* (home, office, laptop, etc.). The data...

How do I Cancel my Cloud Service? We’re happy to help with whatever you need! Please email am@procaresoftware.com or call 800-338-3884 ext. 2216 and we’ll reach out to you to assist with your questions. May I Access Data Once Service is Discon...

Check to see if your computers are compatible with Procare 10.3. Your computers must be compatible in order to use Procare Cloud, or for non-Cloud customers to install any new Procare updates or use Tuition Express. See: System Requirements . Im...

For Procare Cloud customers you’ll want to enter contact person email addresses to which Procare may send occasional alerts or notices regarding technical and/or billing information concerning your account. Getting There Log on to Procare as a...

Please Note: Procare cannot currently be installed on a computer with an ARM processor. This includes Apple computers running the newer M1/M2 chips or Windows OS running on an ARM. Procare is designed to run on Microsoft Windows™ based computers. ...

This article explains how to download and install the Procare Cloud service. Before You Begin Run the compatibility check for Procare version 10.3 on each computer that will use Procare. Make sure your computer and internet connection meet...

Some suggestions on organizing a structure or set of rules for managing multiple locations. This is not intended as an outline for managing the Center’s operations. This article is directed at the coordination of the Procare application across sev...

Learn how to set up and use the re-registration feature of MyProcare to allow current families to re-register and pay for programs you define. See also: Frequently Asked Questions. Best Practices For brand-new families: We recommend using ...

You MUST read this article if you previously installed Procare v10 on your computer and are now switching to the Procare Cloud. Before You Begin Make sure your internet connection meets the Procare Cloud Requirements . Backup AND Export Your ...

Access Your Secure Data from the Cloud Procare Cloud lets you access information for your child-centered business from any Procare computer with a high speed internet connection at home, the office, remote laptop, etc. The data is stored on Proca...

Procare Cloud backups are run nightly at the data center, and you do not need to back up your data. If you want to have a copy of your data on your local computer, you may export a copy from the cloud server, and save it to your desktop or other...

Cloud In the case of Allow Listed Firewall exceptions, Procare Cloud will need to be able to access some websites directly. It is advisable to do this BEFORE installing. The following is a list of the websites to add to the allow list. *Not...

Run an internet “speed” test to determine your upload / download rate and a separate “ping” test to measure time delay. This is important for centers using the Procare Cloud service. Also test that your firewall has the correct ports and IP ranges o...

If you received a link to this article, your Procare Cloud account has been suspended. Learn why this happened and what action to take. Why Did I Receive this Notice? Your account was suspended for non-payment. We have attempted to process your ...

The Setup Wizard helps you choose basic settings for your center, such as the names of your locations and classrooms, and choosing a username for yourself. Getting There You will arrive at this screen only on an initial installation of Proca...

Creating a System Restore Point in Windows gives you a way to get system files on your computer back to a known starting point. It is advisable to do this BEFORE installing new software. In the event the installation does not go smoothly you can res...

As of Jan. 25, 2018, the Time Card Summary section of the Employee Data screen has been temporarily turned off for Cloud customers due to performance issues. We are carefully monitoring Cloud performance and will turn this feature back on as soon as...

How to update the credit card information you have on file with Procare. Change or Update the Credit Card on File Go to the Procare Online Store in either of the following ways: a. Preferred : From your Procare Desktop home screen, click...

Procare mobile web apps are free and only available for anyone using the Procare Cloud service with Procare Desktop. The Check-In App requires the Attendance Tracker module. What brand of tablet or smartphone do I need? Since Procare Cloud...

Procare does not recommend the use of a proxy solution with any part of the Procare system. This article addresses the issues and offers a solution for web proxy situations. What is a Proxy? A proxy solution is the use of hardware, software or b...

If you received a link to this article, there was an issue processing your Procare Cloud fees. Learn why this may have happened and what action to take. Why Did I Receive this Notice? Each month there are some Procare Cloud accounts whose fees ...