Troubleshooting

After a parent sets up their email address at TuitionExpress.com, an Email Address Verification message is sent to that address. Typically they click the link in message to confirm/verify their email address. Sometimes their email program blocks t...

Yes, debit cards with a Visa or MasterCard logo can be used if your center accepts credit card transactions. Since there is no PIN entry system debit cards will be treated like credit cards and processed at the credit card rate. Point of Sale (Ca...

Surcharge Rules and State Laws In some cases you are allowed to pass fees on to your customers; however, we believe the rules can be cumbersome and managing the surcharges for your child care business may be challenging. At least 10 states have su...

Yes. You can choose to update family balances shown at TuitionExpress.com to match the balances in Procare. From the main screen of Family Data & Accounting go to Tuition Express > Force Online Balance Sync. Tuition Express First Time Setup...

There are several common mistakes made when entering checking account information for a family that will result in that account being declined for Tuition Express. The three most common reasons an account is declined are: The account informati...

Advanced Encryption Error This error may occur when attempted to process payments through Tuition Express: “An error occurred initializing advanced encryption session keys”. Cause An older version of Procare (below 10.3) that doesn’t suppor...

Find out where to locate your Tuition Express account number. What’s Your Tuition Express Account Number? From the main screen of Family Data & Accounting go to Tuition Express > Process Tuition Express . Your Tuition Express acc...

Tuition Express users are required to have a password protected screen saver set to lock the computer after 15 minutes (or less) of inactivity. This will protect you from an unauthorized user accessing your computer and attempting to conduct illegal...

Tuition Express, Desktop (non-Cloud) Applies to : non-Cloud customers of Procare Tuition Express Importance : Critical. Action required by Wednesday morning, June 20, 2018. What : Your computers must be compatible with (and have updates ins...

You may get this message for one of these reasons: You do not have Tuition Express , but have selected the Allow Payments option in the Check-in Options screen. In this case, simply uncheck the option. You have Tuition Express, and ...

Background On the Tuition Express menu, the item called Process Automated Online Posting , allows online postings to be retrieved (and deposits closed) without the need to go to (or allow access to) the full capabilities of the Process Tuition E...

Use the account select filter to either view only your Tuition Express accounts, or view the accounts that are not Tuition Express. Getting There At the account summary screen, select the Filter button. Filter Your Accounts Select Other...

EMV credit cards have new rules, but the effect on child care is expected to be minimal. What is EMV? EMV (which stands for Europay, MasterCard and Visa—the three companies that created the standard) is a technology that helps limit credit c...

Before You Begin You must have the Procare Expense & Ledger module. If you’re not using it, then make a similar type of entry in your third-party expense tracking system. Ask your accountant for details. Decide if you want to record the charges ...

The CVV number (Card Verification Value) is a security feature for credit (and debit) cards used to confirm the person making the payment physically has the card with them. This is required if you manually enter credit card information for a Point ...

In most cases, partial payments will not go through. If a parent owes 500 and they have 400 in their bank account, the transaction will be rejected for having non-sufficient funds. You will not receive any payment and an NSF fee will be charged to y...

It depends on what version of Procare you are using: For batches submitted after version 10.2.4891, Tuition Express automates these transactions. For batches submitted with 10.2.4891 or lower, you must Manually Reverse NSFs & Declined Credit ...

Point-of-sale payments are typically processed the following business day subject to bank funding and processing approvals. Any items posted before 7:00 p.m. (in your local time zone) count toward your daily total. Depending on the types of credit c...

This article is for non-Cloud customers only . The term “sync” means to update family balances shown at TuitionExpress.com to match the balances in Procare. This is important so families viewing their balance and/or making online payments see curre...

Yes. You may make changes or issue refunds as follows. Note: Refunds may be issued for credit card payments; however, payments made by ACH (withdrawn from checking or savings accounts) may not be refunded.