We recognize that changing your password may be inconvenient, but it is essential for protecting the privacy of your center’s staff and families. Procare regularly updates our platform to support strong security practices. Please complete the required password reset using our updated requirements. For additional assistance, please see our support article.

Allow List Firewall Exceptions

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In the case of Allow Listed Firewall exceptions, Procare Online will need to access some websites directly.

The following is a list of websites to add to the allow list:

Remote Server URL TCP Ports
*.procaremedia.com 80
*.procareonline.com 80,443
*.procarepay.com 443
*.procaresoftware.com 443
*s3.amazonaws.com/ 443
*.auth.us-east-1.amazoncognito.com 443

Security & Certificate Authority

  • Traffic is secured with SSL/TLS certificates issued by GoDaddy or Amazon.
  • If your firewall, proxy or devices do not already trust these certificates, connections may fail.
  • To resolve missing or untrusted certificates: