Compatible Mobile Devices
- 27 Feb 2025
- 1 Minute to read
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Compatible Mobile Devices
- Updated on 27 Feb 2025
- 1 Minute to read
- Print
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Hardware and Operating System Requirements for the Procare Child Care Mobile App
The Procare child care mobile app is available on multiple app stores, and can be downloaded on tablets or mobile phones for use by staff.
Important Version Compatibility Update – Effective 03/11/2025
Starting March 11, 2025, photo upload and access will no longer be supported on app versions 5.8.x and older. Users on these outdated versions may experience issues with photo-related features and will need to update to the latest version to restore full functionality.
This update enhances security, performance, and feature support. To continue using photo features without interruption, please update to the latest app version as soon as possible.
Important: The Procare Child Care mobile app will only distribute updates to mobile devices and tablets running Operating Systems supported by their manufacturer and are included in regular security updates. See: Supported Devices for a list of supported/unsupported devices.
Supported Devices
iOS Devices
- Download the app from the Apple Store
- Works on iOS devices version 15.6 and above
Android Devices
- Download the app from the Google Play Store
- Works on Android devices version 11 and above
Amazon Devices
- Download the app from the Amazon Appstore
- Works on Fire OS 7 and above
- Note: this does not include Amazon Fire Kids Version tablets
Keeping your Device Updated
It is essential to keep your device updated for greater performance, new features and important security updates. Learn how to check what operating system your device uses and how to install updates below:
iOS Devices
- To find your OS or check for updates: Settings > General > About
- If updates are needed: Settings > General > Software Update
Android Devices
- To find your OS: Settings > About Phone > Android Version
- If updates are needed: Settings > System > System Update
- **Menus for Android devices may vary depending on the manufacturer
Amazon Fire Devices
- To find your OS: Settings > Device Options > System Updates > Fire OS Version
- Amazon Fire tablets automatically install updates when connected to the internet. If your device is not auto-updating, see: Install Your Fire Tablet Software Update Manually for more information.
FAQs
Q: Can I use a Google Chromebook?
A: Since the mobile app requires access to an App Store, Google Chromebooks are not able to run the app but they can access the website.
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