Hardware and Operating System Requirements for the Procare Child Care Mobile App
The Procare child care mobile app is available on multiple app stores, and can be downloaded on tablets or mobile phones for use by staff.
Important: The Procare Child Care mobile app will only distribute updates to mobile devices and tablets running Operating Systems supported by their manufacturer and are included in regular security updates. See: Supported Devices for a list of supported/unsupported devices.
Important Update: Mobile App Upload Errors on Versions Below 5.12
Older, unsupported versions of the mobile app may cause errors when uploading media content such as photos and documents on both Android and iOS.
To resolve this, update to the latest version of the app via the Apple App Store or Google Play Store. On iOS devices, a system update may be required before installing the newest version.
Device requirements:
iOS: Version 15.6 or higher, preferably version 16.4
Android: Version 11 or higher
If you see errors:
Check that you’re running the latest version of the mobile app.
If you’re on iOS, update your device software if prompted.
Reinstall or update the app to ensure you have the most recent version.
Supported Devices
iOS Devices
Download the app from the Apple Store
Works on iOS devices version 16.4 and above
Android Devices
Download the app from the Google Play Store
Works on Android devices version 11 and above
Amazon Devices
Download the app from the Amazon Appstore
Works on Fire OS 8
Note: this does not include Amazon Fire Kids Version tablets
Keeping your Device Updated
It is essential to keep your device updated for greater performance, new features and important security updates. Learn how to check what operating system your device uses and how to install updates below:
iOS Devices
To find your OS or check for updates: Settings > General > About
If updates are needed: Settings > General > Software Update
Android Devices
To find your OS: Settings > About Phone > Android Version
If updates are needed: Settings > System > System Update
**Menus for Android devices may vary depending on the manufacturer
Amazon Fire Devices
To find your OS: Settings > Device Options > System Updates > Fire OS Version
Amazon Fire tablets automatically install updates when connected to the internet. If your device is not auto-updating, see: Install Your Fire Tablet Software Update Manually for more information.
FAQs
Q: Can I use a Google Chromebook?
A: Since the mobile app requires access to an App Store, Google Chromebooks are not able to run the app but they can access the website.