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Procare is dedicated to ensuring that each program and its parents/guardians have the tools to succeed in any environment.
Your center decides how parents/guardians sign in/out. This article explains the sign-in/out process for centers that have enabled Contactless Curbside (GPS). Ask your center if they use Contactless Curbside (GPS) and if it is set to a specific drive-up/drop-off lane or area.
Allow Access to Your Mobile Phone
To use Contactless Curbside (GPS) sign-in/out, allow the Procare child care mobile app to access your phone's location. If the app can't access your location, delete the app, reinstall it, and allow location access when prompted
Open the Procare child care mobile app.
Tap Sign-In/Out
in the right corner.The window should look similar to this.
Tap Sign-In/Out. If you get the message, ‘You are not in close proximity to your school’, confirm with the center the drop-off location or area.
Tap your child or children’s name(s).
Tap Sign-In/Out.
Your center may have questions for you to answer before you can continue. Answer the questions.
Tap Submit.
Your center may require your signature; if so, sign your name.
Tap Done.
A confirmation message appears.
Procare Child Care Mobile App Permission
If you are using the app for the first time, Procare will need access to your photos on your mobile phone.
Open the Procare child care mobile app.
Tap Sign-In/Out
in the right corner.The window should look similar to this.
Tap Sign-In/Out. If you get the message, ‘You are not in close proximity to your school’, confirm with the center the drop-off location or area.
Tap your child or children’s name(s).
Tap Sign-In/Out.
Your center may have questions for you to answer before you can continue. Answer the questions.
Sign your name.
Tap Done.
Add your photo. This must be taken at the time of the sign-in/out with your mobile phone’s camera.
Tap Use Photo.
If you need to retake the photo, tap Retake.
Tap the back arrow to return to the signature window. Tap X to return to the child selection window.
A map preview with a pin shows your location. Tap Sign-in/out to complete the sign-in/out process.
A confirmation message appears.
Location Capture Problems?
If the location looks incorrect, tap Try Again to update the pin. The pin cannot be dragged or manually adjusted.
Error Messages
Location is turned off - permission denied or no access
The location is required to complete the sign-in/out. Request help from the center’s staff.
We couldn’t get your location - unavailable or timeout
A location is required to complete this sign-in/out. Tap Try Again.
The device couldn't lock onto a GPS signal in time to complete the process — this is a common issue indoors or in areas with weak signal strength. Moving closer to a window or door can help.
Tapping Try Again is the only way to proceed; this step cannot be skipped.
If the issue persists, request help from the center's staff.