We recognize that changing your password may be inconvenient, but it is essential for protecting the privacy of your center’s staff and families. Procare regularly updates our platform to support strong security practices. Please complete the required password reset using our updated requirements. For additional assistance, please see our support article.

Can PINs be Changed?

Prev Next

Using PINs for parent Sign In-Out and staff Check In-Out

For Parents

PINs are randomly generated by our system and assigned to a parent upon creation of the account. However, you can generate a new PIN for parents by following the steps below.

In order to ensure that each parent has a unique identifying pin that will only pull up their own child during the Sign In-Out process, we cannot allow parents to choose their own pins at this time. If they would rather not use a pin, we offer the PIN-less mode in the Parent Kiosk of the Procare app. Read more about it here.

  1. Navigate to My School > Students and select a student.
  2. Locate the Parent/Guardians section.
  3. Hover over the Sign In PIN field and click the pencil icon.
    image
  4. On the confirmation, click Generate.
    image
  5. When a new PIN has been assigned, a success message will display at the bottom of the screen.
    image

For Staff

Staff PINs are also randomly generated by the system. However, you can assign a different PIN as long they are between 0001 and 0999 and is not the same as another staff member's.

  1. Navigate to Staff Management > Staff and select the staff member.
  2. Locate the Clock In-Out PIN field and click the pencil icon to edit.
    image
  3. Once updated, click the blue check-mark.
    image