How to Sign Up for a Procare Account

Create a parent account to view your child's information, pay online, and send messages to staff.

If your child's school has started using Procare to communicate and track student activity, you will receive:

• an email address verification that requires your confirmation

• then an email invite from your school containing steps to create an account

Procare values data security, and access to the software is an important first step. A multistep email verification process is used to enhance security and reduce email duplicates. Clear opt-out messages are also included.  Currently, email verification is for web only.

Complete the Sign-up Process

No email messages or activity reports are sent until the sign-up process is complete.

Newly Invited Parents - Web Only

To set up a Procare account, the email address used must be confirmed, and these steps must be completed.

1. An initial email is sent asking to verify your email address.

   

Email Reminders to Set Up Your Account

Procare Online automatically sends reminders notifying users about their pending invitations. The first reminder is sent after 3 days, and the second after 6 days.

2. Confirm your email address and continue to set up your account.

   

2. An email is sent from connect-hello@online.procaresoftware.com with instructions.

   • If you don’t see it in your inbox, check your spam, junk, promotions, or updates folders.

The email invite you received from your school contains all the instructions you need to sign up for a Procare account.

Already Have a Procare Account?

If you already have a Procare account, navigate to the login screen and log in with your email and password or reset your password if needed. Do not create an additional account.

1. Click the Procare Web Portal link from Step 1 in your welcome email, then select Parent.
   

   

2. Complete the fields on the screen and click Sign Up. The email address used during sign-up must match the one your invite code was sent to.

Email Must Match

If the email address on the sign-up form does not match the email address to which the invite code was sent, the account creation will fail, and you will see the following error:

Need to Change Your Email?

If you wish to use a different email address, please contact your school/center before completing the sign-up.

3. Once logged in, your child's name will display at the top of the Dashboard/Daily Activity Feed.

   
   

Opting Out of the Invite Email

If you receive an invite email by mistake, click the option ‘This isn’t me’. Remember that this will block future emails related to setting up a Procare account.

Opted Out by Mistake?

If you accidentally opted out, select ‘Click to verify your email here’ and continue to set up your Procare account.

Email Reminders to Setup Up Your Account

Procare Online automatically sends reminders notifying users about their pending invitations. The first reminder is sent after 3 days, and the second after 6 days.

Download Procare Child Care Mobile App

1. After following the steps above, download the Procare Child Care Mobile App on a mobile device or tablet from the Google Play™ or Apple Play® store.

2. Open the Procare Child Care Mobile App and select your role.

3. Log in with your email address and the password you created.

Navigate to the Getting to Know Your Procare App article to learn more about the app and its features.

Easily Switch Between Schools

If you have children enrolled at more than one location or school and use the same email address for each account, you can quickly toggle between schools without needing to log in and out.

Trouble logging in? Here are a few things to check: