Overview
Procare Online applies specific rules for fees associated with failed or declined payments. This article contains common scenarios, the rules associated with them, and how to verify fees.
Fees may be charged for failed or declined payments depending on the payment method and the specific circumstances of the transaction. These fees are designed to cover processing costs and are applied under certain conditions.
Common Scenarios for Fees
Failed Transaction
ACH Failure: A transaction fee is charged for ACH failures.
Credit/Debit Card Failure: No transaction fee is charged for failed credit or debit card payments.
Declined Payment
Declined Payment Fee: A fee is charged for a declined payment, even if the payer has a credit balance.
Duplicate Payment: A declined due to a duplicate payment should not result in a fee. If a fee appears, it can be verified in the Merchant Statement report. For this report, go to Reports > Reports Library > Tuition Express.
Autopayment
Multiple fees are not charged for a declined credit card. However, each ACH return can incur a fee if multiple entries are listed as returns in the ACH Returns / Credit Card Declines report. For this report, go to Reports > Reports Library > Tuition Express.
Failed Payment Retries
Only true ACH and debit/credit card failures listed in the ACH Returns/Credit Card Declines report incur fees. These failures are marked as returns (ACH) or declines (cards). For this report, go to Reports > Reports Library > Tuition Express.
How to Verify Fees | |
To confirm whether fees have been applied: |
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Exceptions and Special Cases
Platform Outages | Transaction fees should not be assessed for payments that failed due to a platform outage. Review the Merchant Statement report for verification. |
Duplicate Payments | Declines caused by duplicate payments should not result in a fee. If a fee appears, the return fee amount can be verified in the Merchant Statement report. |
Go to Reports > Reports Library > Tuition Express to view the Merchant Statement report.
Understanding fee rules for failed or declined payments helps you manage billing more effectively. Review the relevant reports to verify fees and ensure accuracy. For further assistance, contact the Payment Processing Support Team at (800) 964-1729.