Create a Procare Staff Account

If you were invited to create a Procare staff account from an existing program or school, you will receive an email from connect-hello@online.procaresoftware.com with instructions to create your account.

1. Open the invitation email.

   Check your spam, junk, promotions or updates folders if you do not see it in your inbox.

   

2. Click the Procare Web Portal link in step 1 in the email.

3. Complete the fields:

   • First Name

   • Last Name

   • Invite Code

   • Email Address

     

     Note

     When you click the link from the email, your name, invite code and email address are automatically populated in the fields. If you go directly to the website without clicking the link from your email, you will have to manually complete these fields.

4. Enter a password.

   Procare Online requires the following:

   • A minimum of 12 characters

   • Must contain at least one of each of the following character types:

     • number

     • special character (~ ! @ # $ % ^ * ( ) _ - + = { } [ ] \ | : ; “ ‘ < > , . ? /)

     • uppercase letter

     • lowercase letter

   • Cannot be a commonly used or easily guessable password (e.g., “password1234,” “quertyABCDEF“ or simple sequences)

     Strong Password Checks

     Procare Online blocks commonly used and easily guessable passwords. If your password is too weak, Procare Online will display a message requiring you to choose a stronger one.

5. Reenter the password to confirm it matches.

6. Click Sign Up.

7. Set up 2-Step Verification.

   Note

   2-Step Verification is required for all staff who use Procare Online.

   

   Learn more about Setting Up 2-Step Verification for Staff.

Dual Roles - Switch Between Staff and Parent/Guardian Profiles

If you have both a staff and a parent/guardian profile, you can easily switch between the two as long as they are linked to the same email address.

Note

Both profiles must be associated with the same email address for this feature to work.