How To Reset Password (Forgotten Password)

  • Updated on Dec 4, 2025
  • Published on Dec 2, 2023
  • 1 minute(s) read
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Reset your Password

Please follow the steps below to reset your password if your current password is unknown:

Note: You must first log out of Procare Online before completing the following steps

  1. Log out of Procare Online (click on your profile circle on the top right > log out)

  2. Visit https://schools.procareconnect.com/restore-password or click 'Forgot Password' on the login screen
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    a. If the above link automatically logs you in, please clear your browser cache and try again
    b. Enter the email that is associated with your account
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  3. You should receive an email with further instructions on how to reset your Procare Online password

  4. Once your password has been reset, please log in with your new password on web and mobile

Troubleshooting Guide

If you are facing difficulties resetting your password on Procare Online, there are multiple steps you can take to address and resolve these challenges. This guide provides troubleshooting methods to help ensure you regain access to your account quickly and efficiently.

General Troubleshooting Steps

When encountering issues related to password resets:

  1. Verify Your Email Address: Ensure the email you are inputting in the password reset form is correct and belongs to the registered account. Check for any typing errors.

  2. Check Spam or Junk Folders: Sometimes password reset emails are filtered into spam/junk folders. If found there, mark it as 'Not Spam' for future ease.

  3. Clear Browser Cache and History: Removing cache and browser history can resolve conflicting session data that may impede the process.

  4. Log Out of Active Sessions: Before attempting a reset, log out of all active sessions or tabs of Procare Online.

Troubleshooting Email Receipt Issues

If the password reset email is not reaching your inbox, try these steps:

  1. Resend the Request: Go to the password reset page: https://schools.procareconnect.com/restore-password.
    If the problem persists, verify internet stability or switch to a different device.

  2. Avoid Email System Blocks: Sometimes, organizational or email provider settings might block Procare emails. If this happens, reach out to the organization’s administrator to whitelist Procare domains.

Potential Scenarios

  1. Unable to Log in After Reset:

    a. Uninstall and reinstall the Procare app.

    b. Use the password reset link again: https://schools.procareconnect.com/restore-password.

    c. Attempt to log in with the new password.