How to check if a parent has signed up for a Procare account.
How Can I Tell if a Parent Has Signed Up?
There are two ways to see the status of a parent's Procare account:
Option 1: Navigate to My School > Students list. Locate the student and hover your mouse over the Parents column.
Orange address book: No email on file.
No icon: Not yet invited.
Gray envelope: Invite sent, no action taken by parent.
Orange clock: Invite sent, account verified, parent not yet signed up.
Green shield: Parent signed up successfully.
Option 2: My School > Students > Select a student and scroll to the Parent/Guardians section. Below the parent/guardian name is an account status.
Status | Description | Available Options |
|---|---|---|
Rejected by recipient | The recipient indicated they are not the intended person |
|
Recipient accidentally opted out | Recipient opted out of the email by accident |
|
Invite | Parent/guardian has not been sent any invite emails |
|
Invite sent |
|
|
Email verified, Procare account not created | Parent/guardian has confirmed, but has not signed up |
|
Signed up | Parent/guardian has confirmed and signed up |
Admin Follow-Up for Parent/Guardian Email Status
Rejected Emails
If an email is rejected, a notification is sent to the Admin. Until the email is updated, the account cannot be set up.
The Parent/Guardian profile has a status of ‘Rejected by recipient’
The Re-Invite is disabled until the email is updated
If the same email is entered again, the email must be confirmed by the Admin
All future emails are blocked until the rejected email is updated